Join Swissôtel Nankai Osaka – A World of Opportunity in the Heart of Osaka
Be part of the Accor hotel group with over 5,700 properties in 110 countries. Located above Nankai Namba Station, our 36-storey premium hotel features 546 rooms, 9 dining venues, dedicated spaces for events, weddings, and wellness.
As the first IGLTA-accredited hotel in Asia, we're proud to lead in diversity and inclusion, and we're always looking for passionate, talented individuals to join our team.
Explore your future in hospitality – discover more about Swissôtel Nankai Osaka
here
.
STEP INTO THE ROLE
- To consistently offer professional, friendly and engaging service.
- To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies.
- To handle Guest concerns and react quickly, logging and notifying the appropriate leaders.
- To assist guests regarding hotel facilities in an informative and helpful way.
- To take responsibilities to make necessary decisions in absence of General Manager/Hotel Manager/ Excom leaders.
- To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
- To follow department policies, procedures and service standards
- To follow all safety policies.
- Shift work required.
- Cash handling.
SKILLS THAT HELP YOU SHINE
- Oversee front office and guest services during shift.
- Room allocation for arrivals of the next day.
- Liaise with Guest Experience Manager to ensure VIP guest's needs are met.
- Identify sales leads to be follow-up up by sales department.
- Constantly monitor team members' appearance, attitude and degree of professionalism.
- Motivate and provides a work environment which brings out the best in team members.
- Maintain complete knowledge of hotel services/features.
- Be fully conversant with hotel fire & life safety/emergency procedures.
WHY YOU'LL LOVE WORKING WITH US
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor's learning programs.
- Opportunity to grow within your property and across the world
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
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