Job Description:

Business Overview

Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of more than 70 services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networking. Rakuten offers more than 140 services worldwide, of which Communications & Energy Company is the division that operates the cell phone business and other telecommunications and electric energy-related businesses.

Please see below for a list of Communications & Energy Company's services*.

Department Overview

As a retail electricity provider of the Rakuten Group, Rakuten Electricity provides "Rakuten Denki," an electricity service for general households, and "Rakuten Gas," a city gas service. Rakuten Electricity is expanding its services to become the No. 1 new electric power company by providing a safe, convenient, and affordable experience close to its users.

The service features a simple design with a basic charge of zero yen and a single metered charge based on the amount of electricity used, instead of the complicated and difficult electricity rate plans of the past. The service allows customers to receive Rakuten points based on their electricity bills and to pay their electricity bills with the points.

In addition, with the digitization of electricity meters, the development of mobile communication technology, and the spread of IoT and AI, energy data is becoming more visible, and in the near future, with the spread of distributed power resources such as solar power generation, storage batteries, and electric vehicles, control and optimization of electricity supply and demand using virtual power plants (VPP) In this future, the Rakuten Group will utilize its IT technologies and big data to establish a new electric power platform, where power generated by each household will be bundled and customers will trade power with each other.

Position:

Why We Hire

Recruitment of additional staff.

From 2023, we will select the service development of the business and focus on the points where Rakuten Group's strength of personalized x online can be demonstrated, and the business scale is several tens of billions of yen with stable revenue growth in 2023 and 2024.

Position Details

As a Product Manager, you will be responsible for KPI management and project promotion with the goal of improving customer satisfaction.

Specifically, the following will be scheduled, taking into consideration your experience to date.

- Design and analysis of surveys, coefficient management, and customer loyalty management

- Planning of KPI improvement of products through web page and system modification

- ROI estimation and system development prioritization

- Organizing issues, task management, and schedule management

- Publicity support such as PR (announcements on the web page, PR support within the group, etc.) and branding strategy

- Modification and addition of dynamic content

Rewarding and Attractive

You can be involved in the entire project from planning to release.

You will be able to gain experience in the three axes of Business, Creative, and Technology, and you will be able to grow as a product manager in a business area in which you have no experience.

The stakeholders involved are diverse, including systems, designers, and customer centers, so this is a position where you can learn a wide variety of perspectives.

Work Environment

Consumer Service Section

Number of employees: 3

Composition: Men and women in their 30s and 40s

All are mid-career hires; some have no experience in the energy industry, such as those from the UIUX area.

Mandatory Qualifications:

- 3+ years of product management experience (PM, PL, PDM, etc.) in IT or consulting industry

- Experience in analyzing quantitative and qualitative data, identifying issues, building hypotheses, and planning and executing improvement plans

- Experience in service planning and direction of teams consisting of multiple professionals

Desired Qualifications:

- Experience in defining requirements from user and quality perspectives

- Experience in product management of cycle billing services

- Qualifications related to project management (project manager exam (IPA), PMP, etc.)

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