The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam.
We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you'll makeAs a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
What You'll Do
Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
Troubleshoot and create customer response action plans to support customer needs.
Transparently discuss opportunities and challenges with customer to increase trust.
Provide technical instruction and mentoring for more junior engineers.
Minimum Qualifications
Who we're looking for
Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
Preferred QualificationsProficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
Communication skills, both written and verbal, in English.
Foundational analytical and problem-solving skills.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer.
Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role.
Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Murakami Lam ResearchThe group you'll be a part of · The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver ser ...
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Murakami Lam ResearchThe Field Service Engineer will provide quality on-site repair and maintenance service for Lam's complex electro-mechanical and electronic systems at customer sites. This role requires analytical problem-solving skills, as the engineer will troubleshoot issues to minimize downtim ...
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Murakami Lam ResearchThe Group You'll Be A Part Of · As a Field Service Engineer at Lam, you will step into the limelight of customer support. · ...
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Murakami Lam ResearchThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety and quality of customers installed base performance and deliver service and lifecycle solutions for ...
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Murakami Lam ResearchJob summaryAs a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. · ...
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Murakami Lam ResearchThe Field Service Engineer will step into the limelight of customer support providing quality on-site repair maintenance service and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. · ...
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Murakami Lam Research+The Field Service Engineer will be responsible for providing quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. · +Provide quality on-site repair, maint ...
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Murakami Lam ResearchThe Field Service Engineer at Lam will provide quality on-site repair and maintenance service for Lam's complex electro-mechanical and electronic systems. They will perform analytical problem-solving and troubleshooting to minimize downtime. · Bachelor's degree in Electronics, En ...
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Murakami Lam ResearchThe Field Service Engineer at Lam will be part of the Customer Support Business Group and will be responsible for providing quality on-site repair and maintenance service to customers. · ...
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Murakami Lam ResearchThe group you'll be a part of · The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver ser ...
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Murakami Lam ResearchThe Field Service Engineer will step into the limelight of customer support. You'll work on installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. · Provide quality on-site repair, maintenance service, and complete install ...
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Murakami Lam ResearchThe Field Service Engineer at Lam will provide quality on-site repair and maintenance service for the company's complex electro-mechanical and electronic systems. · ...
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Murakami Lam Research+Job summary · The group you'll be a part of · The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam.We drive performance, productivity, safety, and quality of customers installed base performance a ...
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Murakami Lam ResearchThe Field Service Engineer will be part of the Customer Support Business Group and will ensure operational excellence of complex semiconductor equipment. · Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex ...
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Murakami Lam ResearchThe Field Service Engineer at Lam will provide quality on-site repair and maintenance service for complex electro-mechanical and electronic systems at customer sites. · Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of ...
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