The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam.
We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you'll makeAs a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
In this role, you will be based in Meylan, however, because of the nature of this function, you will also have to travel in and outside Europe to the Company's subsidiaries as well as to others companies to provide your support on the Deposition area.
Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
Troubleshoot and create customer response action plans to support customer needs.
Transparently discuss opportunities and challenges with customer to increase trust.
Provide technical instruction and mentoring for more junior engineers.
Minimum Qualifications
Who we're looking for
Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
Preferred QualificationsProficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
Communication skills, both written and verbal, in French and English.
Foundational analytical and problem-solving skills.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer.
Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Show more Show less
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Murakami Lam Research+Job summary · The group you'll be a part of · The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam.We drive performance, productivity, safety, and quality of customers installed base performance a ...
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Murakami Lam ResearchThe Field Service Engineer at Lam will be part of the Customer Support Business Group and will be responsible for providing quality on-site repair and maintenance service to customers. · ...
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Murakami Lam ResearchThe Field Service Engineer will step into the limelight of customer support providing quality on-site repair maintenance service and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. · ...
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Murakami Lam ResearchThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety and quality of customers installed base performance and deliver service and lifecycle solutions for ...
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