You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
International Card & Risk Services Technology Prevention & Resolution Issue ManagEment (PRIME) support the resolution, detection and prevention of Operational Risk Events (ORE) and Corrective Actions (CAP) that impact our global customers. With services ranging from end to end issue management to capability development, the team actively works with stakeholders across the blue box to respond quickly and effectively when things go wrong, but also drive innovation and change across a wide range of business disciplines.
PRIME have 3 key areas of focus which include:
Joining the International team, this role focuses on the resolution of OREs and CAPs that tangibly impact our end customer. The ultimate objective of the role is to drive the best customer experience when something goes wrong. Responsibilities will include:
This role will join our PRIME APAC team in the Japan market. Other team members are based in India, Phoenix (US), Toronto (Canada) and Burgess Hill (UK).
Qualifications:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Minato American Express**************************************************** · This is a disability hiring position. · **************************************************** · You Lead the Way. We've Got Your Back. · With the right backing, people and businesses have the power to progress in incredible w ...