職位

Position

• CRM(Client Relationship Management) Manager –Plaza
• Company: Bulgari Japan
• Work Location: Osaka
• Department: Retail
• Report to: Shinsaibashi Plaza Senior Store Manager

職責

Job Summary
CRM(Client Relationship Management) Manager –Shinsaibashi Plaza is tasked to ensure that all the CRM activities are properly executed based upon the company/store strategy working closely with each store staff in order to optimize clients interactions and boost revenue of the most important store in Japan market. This position entails in-depth analysis of client data provided by Back Office CRM function to make sure that every listed client can receive personalized user experience at the right timing according to client's cluster. The role also functions to elevate the low-profile clients to a higher level by tracking their purchase history and to instruct client advisors to take actions in a timely manner.

Moreover, the CRM Manager Shinsaibashi Plaza is responsible for transfer of the clients in case a client advisor should leave Shinsaibashi Plaza as the hub of Customer Relation Management.

Key Accountabilities

• Responsible and accountable for the data of all the clients belonging to Shinsaibashi Plaza and for the execution of clienteling activities based upon the customer data provided.
• Monitor and analyze all the activities conducted within Shinsaibashi Plaza and make sure that each client is contacted and taken care by the client advisor in charge.
• Hold regular meetings with Senior Store Manager and Store line Managers to align direction and strategy to hit the store's financial target
• Collect feedback from client advisors and address needs towards the company when necessary to improve the whole CRM related activities of Shinsaibashi Plaza
• Realize small events (both concept and set up) to enhance the relationship with the clients for Shinsaibashi Plaza in collaboration with Senior Store Manager and Retail Manager in charge
• Monitor the performance of client advisors in terms of execution in clienteling and conversion and support them in improving their performance
• Address the issues related to CRM data quality / lack of CRM system functionality and organizational difficulties to realize required actions toward head office or Italian HQ if necessary.

略歴

Required Competencies
Client-centric mindset with a passion for delivering exceptional service

• Strong leadership with teamwork spirit
• Excellent communication, interpersonal, and negotiation skills
• Problem-solving and decision-making abilities
• Strategic thinking and business acumen
• Ability to work cross-functionally and build strong relationships
• Adaptability and resilience

Qualifications

• At least 3 years professional experience in the CRM and promotional activities is preferable (Experience in luxury industry is a plus, but not a must)
• Strong command of data analysis skills
• Knowledge of marketing and related techniques/tools (analytical/scientific thinking)
• Fluency in Japanese and mid-level of English
• Advanced level of PC Skill (MS Word, Excel, Access, PPT)
• Organization skill
• Customer-oriented
• Team player
• Good level of autonomy
• Strong commitment
• Passion for the brand and work

追加のインフォメーション

勤務時間
9:30~21:15 (実働7.5h/休暇1.5h/シフト制)

※営業時間は店舗により多少異なります。

休日・休暇
週休2日制 (月10~11日/シフト制) ※年間休日122日(固定)

有給休暇、慶弔休暇、産前産後休暇、育児休暇

待遇・福利厚生
昇給年1回

交通費全額支給

社会保険完備

団体生命保険

団体障害保険

ショップ・インセンティブ制度

社員割引制度

制服貸与

研修制度

財形貯蓄

確定拠出年金

退職金制度

永年勤続表彰

採用ステップ

HR面接→適性検査→リテール面接→最終面接

選考の中で、配属先、ポジションが決定いたします。