Triage Engineer

4週間前


Tokyo Applied Intuition
About Applied Intuition

Applied Intuition is the vehicle intelligence company that accelerates the global adoption of safe, AI-driven machines.

Founded in 2017 and now valued at $15 billion following its recent Series F funding round, Applied Intuition delivers the Vehicle OS, Self-Driving System, and toolchain to help customers build intelligent vehicles and shorten time to market.

18 of the top 20 global automakers and major programs across the Department of Defense trust Applied Intuition's solutions to deliver vehicle intelligence.

Applied Intuition services the automotive, defense, trucking, construction, mining, and agriculture industries and is headquartered in Mountain View, CA, with offices in Washington, D.C., San Diego, CA, Ft.

Walton Beach, FL, Ann Arbor, MI, London, Stuttgart, Munich, Stockholm, Bangalore, Seoul, and Tokyo. Learn more at


We are an in-office company, and our expectation is that employees primarily work from their Applied Intuition office 5 days a week.

However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly.

This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments.

(Note:

For EpiSci job openings, fully remote work will be considered by exception.)

About Tokyo

Applied Intuition entered the Japan market in 2019. The company has rapidly grown and established strategic relationships with major Japanese automotive OEM customers.

Based in Otemachi area, the Tokyo site consists of more than 50 employees who previously come from Google, Mobileye, TIER IV, Woven by Toyota, Tesla and other renowned companies.

About The Role

As an AV Triage Engineer, you will play a critical role in daily autonomous vehicle operations. Your primary responsibility will be to triage, troubleshoot, and escalate issues across the active fleet.

You will serve as a key technical resource, supporting advanced on-vehicle diagnostics and troubleshooting for escalated mechanical, electrical, and software issues.

This role requires close collaboration with engineering, validation, and operations teams to ensure vehicle uptime and safe, effective deployments.


At Applied Intuition, you will:
Execute triage workflows for autonomous vehicle (AV) fleet issues—from initial fault detection to advanced diagnostics and resolution tracking
Perform hands-on diagnostics and root cause analysis on AV hardware, software, and calibration systems
Collaborate with cross-functional teams to support validation of vehicle changes, including testing of hardware, software updates, and calibration modifications
Contribute to the development and continuous improvement of triage standard operating procedures , tools, and service level agreements
Participate in root cause investigations for recurring failures, capturing detailed technical data to inform long-term solutions
Maintain accurate documentation for all triage and validation activities to ensure traceability and support knowledge sharing
Escalate unresolved or systemic issues to the appropriate engineering or operations teams, with detailed context and recommendations
Communicate findings clearly and effectively, translating technical issues into insights for peer teams and stakeholders

We're looking for someone who has:
5+ years technical job experience or a Technical Degree
Experience with troubleshooting issues on computers or other hardware
Experience with data entry
Demonstrated themselves to be detail-oriented


Nice to have:
Experience with Fleet Management Systems (Fleetio, etc)
Experience with Linux
Experience with software tools/services like Slack, Jira, and Confluence
Experience with Google Workspace
Prior experience with Autonomous Vehicles or Automotive work


Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles.

Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR a), 41 CFR a) and 41 CFR a) and that these laws are incorporated herein by reference.

These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin.

These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

The parties also agree that, as applicable, they will abide by the requirements of Executive Order CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.
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