At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function:
QualityJob Sub Function:
Customer/Commercial QualityJob Category:
People LeaderAll Job Posting Locations:
Chiyoda, Tokyo, JapanJob Description:
信頼性保証部 Customer Relations(CR)を統括し、法規制及び社内規定を遵守し、苦情処理プロセスの効率化、迅速化を目指し、品質及び不具合等の情報(苦情)の適切な受理、収集、データベース登録業務、CRELにおける苦情品受理、調査依頼、顧客フィードバック対応までの一連の苦情ハンドリング業務に対する責任を担う。また、カスタマーリレーションズの責任者(CR責任者)として、円滑なセンター運営・業務管理を行う。
DUTIES & RESPONSIBILITIES
・社内手順に従って品質及び不具合等の情報(苦情)の受理及び収集が適切に実行され、記録されることに対する責任を担う。
・顧客より収集した苦情の中で、メディカル苦情について、安全管理部門と連携し、迅速かつ適切な情報収集を行なう責任を担う。
・苦情対応におけるお客様対応が円滑かつ適切に実行されることに責任を担う。
・品質マネジメントシステムに沿った規定・手順を維持、管理することに責任を負う。
・CRELにおける苦情品管理(苦情品の受理、調査等)、一連の苦情処理プロセスの業務遂行を円滑に行う責任を負う。
・内部・外部監査では関連エリアのSMEを務め、指摘事項に対して改善計画を立案・実行に責任を負う。
・Global CRと連携し、データベース及びシステムの運用、維持、管理が適切に行われることに責任を負う。
・より高い顧客サービスを提供するため、応対品質等のKPIを管理し、改善の指揮を執る。
・派遣会社との円滑かつ良好な関係を維持し、派遣社員を適切に管理することに責任を担う。
・他部門(特にカスタマーサービス部門)と連携し、CRが製品の問い合わせに対して、適切な回答とサービスを提供できることに責任を負う。
・品質目標(QRC部門目標)の策定に参画し、決められた品質目標を達成すべく、QRC及び他部門と協働する。
・管下の社員の人材育成のための目標の設定および指導、目標達成の評価を行い、円滑な業務遂行及び目標達成を支援する。
EXPERIENCE & EDUCATION
・大学卒業以上またはそれと同等の資格を有する者
・コールセンター業務経験又は営業経験 3年以上推奨
・法令、GVP省令及びQMS省令等の要求事項の理解と実践経験
REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES AND AFFILIATIONS
・ビジネス英語力(会話、読み書き)
・PCに関する全般的なスキル
・行政、組織及び個人間における文書及び口頭による優れたコミュニケーション能力
・Leadership Imperatives に沿った
・目標達成に対する強いコミットメント及び柔軟性のある実行力を有する
-
Chiyoda Johnson & Johnson Innovative Medicine Full time¥3,000,000 - ¥6,000,000 per year信頼性保証部顧客品質グループにおいて、法規制や社内規定(J&J Standard等)の遵守及び品質マネジメントシステムに基き、苦情処理プロセスの効率化、正確化、迅速化を目指し、社内関連部門、グローバル苦情調査部門、並びに製造元と連携して品質情報処理プロセスを適切に実行することへの責任を担う。また、QMSに基づき、顧客から受領した品質情報に対しリスクをもとに適正な評価を行うことで、市場での品質に影響がある事象を的確に検知し、国内品質業務運営責任者/品質保証責任者、並びに安全管理責任者へ迅速に情報提供する責任を担う。 製造元または供給業者と連携し、適切な苦情 ...
-
Chiyoda Johnson & Johnson Innovative Medicine Full time¥4,000,000 - ¥12,000,000 per yearWe believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. · Ensure quality and defect information is rec ...
-
Chiyoda Johnson & Johnson MedTech ¥6,000,000 - ¥12,000,000 per yearAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. · Our strength in health ...
-
Chiyoda Johnson & Johnson MedTech ¥900,000 - ¥1,200,000 per yearAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. · Collect and evaluate q ...
-
Senior Scientist
20時間前
Japan Merck ¥1,000,000 - ¥2,000,000 per yearメルクと一緒に、あなたの力を発揮しよう · エレクトロニクスでの弊社のすべての行動は、企業を支える企業になることと、デジタルリビングを発展させるという目的を実現させるためのものです。弊社は、エレクトロニクス業界、自動車業界、化粧品業界にとって、高い技術力を持つサプライヤーになるために全力を尽くしています。 · フィートのしん 会,)! 触죽세요 짔호 세요 ...
-
Chiyoda Lenovo ¥2,000,000 - ¥2,500,000 per yearLenovo is seeking a Senior Manager of Trust Advocacy to lead external security advocacy efforts across APAC, helping to build, defend, and sustain trust in Lenovo's global security posture. · Lead regional engagements with strategic customers, partners, and regulators to represen ...
-
Chiyoda Johnson & Johnson ¥10,000,000 - ¥20,000,000 per yearThe Country Safety Head is responsible for ensuring all pharmacovigilance requirements for Johnson & Johnson Innovative Medicine are fulfilled. Provides strategic leadership to the teams to ensure and enable the achievement of the overall strategic imperatives of Local Medical Sa ...
-
Tokyo Auxia Inc Full timeAuxia is building the future of AI-powered marketing. Our platform enables modern marketing teams to deploy intelligent agents that activate, engage, and retain customers, at scale. · Lead end-to-end customer implementations and expansions, including system design, platform integ ...
-
Chiyoda Johnson & Johnson Innovative Medicine Full time¥5,000,000 - ¥15,000,000 per yearThe Country Safety Head is responsible for ensuring all pharmacovigilance requirements for Johnson & Johnson Innovative Medicine are fulfilled. Provides strategic leadership to the teams to ensure and enable the achievement of the overall strategic imperatives of Local Medical Sa ...
-
Chiyoda Lenovo ¥8,000,000 - ¥15,000,000 per yearWe are looking for a Technical Account Manager to interface with Japanese carriers to drive the clarification and articulation of software and network requirements, and to communicate these to internal teams. · Work as the point of contact for development matters with both custom ...
-
AI Product Manager
2ヶ月前
Tokyo Auxia Inc Full time¥10,000,000 - ¥20,000,000 per yearAuxia is building the future of AI-powered marketing. Our platform enables modern marketing teams to deploy intelligent agents that activate, engage, and retain customers, at scale. We're backed by iconic investors and leaders from Google, Meta, and Amazon and trusted by global e ...
-
Chiyoda Lenovo ¥3,500,000 - ¥6,000,000 per yearGlobal Accounts Strategy Office Program (SOP) is a one-year, high-potential leadership development program designed to accelerate the careers of recent university and master's graduates. · Support Global Accounts sellers in building and executing account strategies · Develop and ...
-
Tokyo Amazon Full time¥2,000,000 - ¥2,500,000 per yearThe Amazon Fresh APAC team is looking for forward looking and talented Senior Program Manager to drive large scale game-changing cross functional initiative. · Develop the programmatic structure and mechanism of the initiative · Manage cross-functional workstream progress working ...
-
Chiyoda Lenovo ¥5,000,000 - ¥10,000,000 per yearLead service operation for Japan motorola business as a member of Adia pacific motorola Team. Manage all key operation such like repair, Contact center and e-support and satisfy all customers, telecom carrier, Distributer, enterprise and consumers. · Manage motorola repair operat ...
-
Advisory, RC Manager
1ヶ月前
Tokyo HSBC Full time¥4,000,000 - ¥8,000,000 per yearThe Regulatory Compliance function is a Second line of defence (LOD) function, responsible for reviewing and challenging the activities of the Group's businesses to ensure that they effectively manage as 'Risk Owners' the Regulatory Compliance risks inherent in or arising from th ...
-
Japan Hilton Grand Vacations ¥2,500,000 - ¥5,000,000 per yearThe Club Operations - Asia team provides exceptional service and response standards in line with Hilton values when communicating with Japanese and Korean club members and team members. · ...
-
Tokyo Microsoft Full time¥6,000,000 - ¥12,000,000 per yearScale customer engagements and develop technical and market/industry knowledge to build credibility with customers. Ensure technical wins for core technologies and improve customer interactions through feedback and observation. · Engage with customer technical decision makers and ...
-
Tokyo Amazon Full time¥10,000,000 - ¥20,000,000 per yearAmazon seeks a Senior Manager for Japan's Operations Planning and Execution that combines strategic vision with collaborative and analytical skills to build and improve the Japan transportation network. · Think Strategically and develop 5-year plans across different organizations ...
-
Tokyo Amazon Full timeWe're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. · You'll join a diverse team of software, hardwar ...
-
Tokyo Qualcomm Full time¥800,000 - ¥1,200,000 per yearNew senior director to have responsibility for regional industrial IoT business development directly supporting regional customers and closely working with QCT San Diego business unit team as a Japan Industrial IoT lead especially for industorial robotics. · ...
-
Resident Engineer
2ヶ月前
Chiyoda Palo Alto Networks Full timeThe Resident Engineer will provide expert support, analysis and research into complex problems and processes relating to deployed Palo Alto Networks equipment. · Consult and guide customer on security best practices and act as Trusted Advisor for client on behalf of Palo Alto Net ...