This role focuses heavily on detailed order processing, regulatory compliance, and maintaining carrier relationships to ensure the smooth, timely delivery of international shipments.
The Associate is responsible for resolving complex customer inquiries, managing financial disputes (chargebacks), and executing necessary regulatory documentation. This position also requires contribution to ongoing process improvement and accurate data reporting.Core Responsibilities:
- Customer & Order Administration
Order Processing:
Execute order modifications, cancellations, and troubleshoot problem orders by strictly following established procedures.
Inquiry Management:
Address and resolve customer inquiries via phone and email using CS software, ensuring adherence to response time metrics.
Financial & Fraud Mitigation:
Manage chargeback dispute documentation and submission. Screen potentially fraudulent transactions.
Reputation Monitoring:
Track and manage customer reviews, developing and executing response strategies and handling negative review escalations.
- Logistics & Carrier Management
Customs Compliance:
Prepare, submit, and track all necessary regulatory documentation for international shipments (customs clearance).
Carrier
Communication:
Serve as the primary administrative contact for international couriers. Manage daily carrier pickup scheduling and maintain carrier contact information and escalation hierarchies.
Returns & Disputes:
Process undeliverable shipments and customer returns. Initiate and track logistics-related invoice disputes.
Information Management:
Maintain up-to-date knowledge of product instructions to provide accurate information to customers, mitigating potential issues.
- Operational Support & Reporting
Process Documentation:
Contribute to the creation, updating, and documentation of operational procedures for the customer service department.
Administrative Reporting:
Prepare recurring monthly reports and ad-hoc analysis on key metrics, including order volume, chargebacks, and service performance.
Department Coordination:
Attend cross-departmental meetings to facilitate systematic problem-solving and ensure operational alignment.
Qualifications:
Experience:
Proven administrative, operations, or customer service experience, preferably within an e-commerce or international logistics environment.
Skills:
Exceptional attention to detail, highly organized, and proficient in data entry and complex documentation management.
Technical:
Competency with CS software, order processing systems, and proficiency in Microsoft Excel.
Communication:
Professional written and verbal communication skills necessary for detailed communication with customers and external carriers.
Work Style:
Demonstrated ability to manage high-volume tasks accurately and work independently to meet deadlines.
To Apply:
Submit your resume and a brief professional summary detailing relevant experience.
Show more Show less
-
Seki Expandy ￥2,500,000 - ￥4,000,000 per yearThe Customer Experience Associate manages critical administrative and operational tasks related to post-sale customer service and cross-border logistics. · Customer & Order Administration · Order Processing · Inquiry Management · Financial & Fraud Mitigation · Reputation Monitori ...
-
QA Manager
2週間前
Seki Air Liquide ￥6,930,000 - ￥9,430,000 per yearエア・リキードグループは、フランスパリを本社とし、全世界78カ国に展開する産業と健康に技術とサービスで貢献するガス事業の世界的リーダーであり、創業100年以上の歴史を持つガス事業のグローバルにおけるパイオニアです。 · 日本エア・リキードは1907年に創業。また日本エア・リキードの一員であるエア・リキードオペレーション㈱は1999年、エア・リキード工業ガス㈱は2009年にそれぞれ創業し、その他関係会社とともに、日々の安全で効率的なオペレーションを通じ、欧米と日本独自の最先端テクノロジーを融合した革新的なイノベーションを世界中のパートナーへ提供しています。 ...
-
Process Engineer
2ヶ月前
Seki Air Liquide ￥900,000 - ￥1,200,000 per yearエア・リキードグループは、 フランス パリを本社とし、全世界78カ国に展開する産業と健康に技術とサービスで貢献するガス事業の世界的リーダーであり、創業100年以上の歴史を持つガス事業のグローバルにおけるパイオニアです。全世界64,500人の従業員。グループ全体売上は205億ユーロになります。 日本エア・リキードは1907年に創業。また日本エア・リキードの一員であるエア・リキード・オペレーション㈱は1999年、エア・リキード工業ガス㈱は2009年にそれぞれ創業し、その他関係会社とともに、日々の安全で効率的なオペレーションを通じ、欧米と日本独自の最先端テクノ ...
-
Seki Air Liquide ￥2,500,000 - ￥5,000,000 per yearプロセスエンジニアのポジションは、エア・リキードグループの製品ライフサイクル全体をサポートするために、プロセス設計および最適化を担当します。 ...
-
Seki UPS ￥12,000,000 - ￥20,000,000 per yearNghiên cứu cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. · Kết nối khách hàng mới bằng cách khai thác kiến thức về sản phẩm UPS.Tìm kiếm cơ hội bán hàng mới bằng cách sử dụng thiết bị công nghệ để hỗ trợ dòng tiền bán hàng trong khu vực được chỉ định. · ...
-
Seki Accelleron ￥2,000,000 - ￥2,800,000 per yearAs a Service Sales Specialist reporting to the Head of Service Sales, you will be responsible for customers in Eastern Japan. · With a proactive sales focus on installed base penetration, you will be required to sell the entire service offering product portfolio in collaboration ...
-
Technical Expert
6日前
Seki WärtsiläWe want to transition the world towards a decarbonised and sustainable future. · We are always on the lookout for future-oriented talent – want to join the ride? · As a (Senior) Technical Expert for Propulsion in Technical Services, you will find yourself in the technical heart o ...
-
Sales Engineer
1週間前
Seki CalderysThe Sales Engineer will participate in building the annual sales plan/budget forecast and mid-term plan for their perimeter. They will direct sales forecasting activities and set performance goals accordingly. · Ensure business is servicing existing customer base at (or surpassin ...
-
Seki Eli Lilly and CompanyWe are looking for individuals who are determined to make life better for people around the world. · The Fitter will support the servicing ,troubleshooting ,and maintenance of production equipment . ...
-
Seki DNVWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. · ...
-
Finance Assistant
2週間前
Seki North London Collegiate School International ￥2,500,000 - ￥4,500,000 per yearWe are seeking a highly skilled Finance Assistant to support our fast-growing international school business through the execution of proper finance processes and controls related to NLCS Kobe. · The successful candidate will have general accounting experience in Japan as well as ...
-
HR Specialist
1週間前
Seki DNVThis position requires to work independently to be responsible for all HR operation with employee life cycle management including payroll, social insurance, and benefits management. · The role involves collaborating with global centers and vendors, managing monthly payroll and bo ...
-
Seki DNVThe ICT Auditor is responsible for achieving growth in sales through new business development leading the delivery of projects ensuring service excellence to clients This position helps clients improve the quality safety of their business performance through internationally recog ...
-
QES Auditor
21時間前
Seki DNVThe QES Auditor is responsible for achieving growth in sales through new business development, · leading the delivery of projects,and ensuring service excellence to clients. · ...
-
Seki Tata Consultancy Services ￥2,400,000 - ￥2,800,000 per year+We are seeking a Solution Architect to lead and deliver smart manufacturing solutions for pharmaceutical clients in Japan. · + Interact with customers to understand functional requirements · Prepare functional designs and documentation · Prepare functional test scripts · Validat ...
-
Seki Airbus Helicopters InternshipSHIPAHJ is one of the largest Customer Center Design Office dedicated to Airbus Helicopters customizations.Its engineering department studies and develops various modifications and specific solutions for the Japanese domestic market and the Asia region. · The proposed internship is f ...
-
Seki UPS ￥2,500,000 - ￥5,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · ...
-
Finance Specialist
4週間前
Seki UPS ￥400,000 - ￥800,000 per yearThis position is responsible for full sets of account including knowledge of handling account receivable and payable. · ...
-
Seki DNVWe are seeking an Auditor to lead the development of our Food & Beverage business, delivery of projects, and ensure service excellence for clients. · The successful candidate will have a Bachelor's / Master's degree in Food Science or Technology and minimum 10-year experience in ...
-
Seki UPS ￥4,000,000 - ￥8,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · Supports successful and expedient activation and onboarding of customers (D ...
-
Seki UPS ￥3,000,000 - ￥6,000,000 per yearThis position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. · This position is responsible for ensuring successful customer setup and onb ...
