Tokyo Anaqua OTHER

Responsibilities/Objectives

You'll Love This Job if You Like To…

• Provide best-in-class support for patent and trademark clients

• Support the sales team during the latter stages of the process to educate 

   clients on the services

• Manage client relationships for new and existing clients

• Form trusted relationships with a focus on providing solutions to client

   requirements in a timely manner

• Proactively communicate and collaborate with external and internal clients

   to keep portfolio records current, accurate and valid

• Establish and maintain close working relationship with colleagues and teams

   across all territories to support a 'one firm' service delivery

• Take a commercial approach to develop client relationships

• Monitor docketing

• Deliver data reconciliation

• Provide internal and external software training related to the Services

   division

• Author and update process documentation

• Engage in continuous process improvements and change management

   across the business

Requirements
(Must Have)

• Fluent in Japanese


• Business-level English


• Bachelor's Degree or related experience

• Experience in the IP industry or solid understanding of intellectual property

   (moved from Nice to Have to Must Have)

• Client-facing skills and experience


• Ability to resolve diverse scope of problems

• Demonstrates sound judgement in identifying and implementing effective

   solutions

• Proven ability to manage escalations and resolving complex issues to

   maintain client satisfaction


• Superb attention to detail, accuracy and strong organizational skills


• Demonstrative proactive client relationship management skills

• Ability to multitask and work on multiple complex tasks


• Ability to diligently review various documents and client files


• Excellent communication skills and the ability to interact professionally with

   a diverse group of executives, managers, subject matter experts, and

   administrative professionals

• Mentor team members and support resolving issues


• Excellent reading comprehension in Japanese and English


• Maintain high level of confidentiality and professionalism


• Self-driven and capable of working effectively in a dynamic, fast-paced

   environment


• Ability to work independently with strong organizational and time

   management skills


• Team player


• Work international business hours

• Those who reside in Japan and are eligible to work in Japan

(Nice to Have)

• Team management experience

• Paralegal skills


• Language skills: French

Benefits
- SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
- HOLIDAYS: Weekends, National holidays and New Year holidays
- OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday



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