Responsibilities/Objectives
You'll Love This Job if You Like To…
• Provide best-in-class support for patent and trademark clients
• Support the sales team during the latter stages of the process to educate
clients on the services
• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client
requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients
to keep portfolio records current, accurate and valid
• Establish and maintain close working relationship with colleagues and teams
across all territories to support a 'one firm' service delivery
• Take a commercial approach to develop client relationships
• Monitor docketing
• Deliver data reconciliation
• Provide internal and external software training related to the Services
division
• Author and update process documentation
• Engage in continuous process improvements and change management
across the business
Requirements
(Must Have)
• Fluent in Japanese
• Business-level English
• Bachelor's Degree or related experience
• Experience in the IP industry or solid understanding of intellectual property
(moved from Nice to Have to Must Have)
• Client-facing skills and experience
• Ability to resolve diverse scope of problems
• Demonstrates sound judgement in identifying and implementing effective
solutions
• Proven ability to manage escalations and resolving complex issues to
maintain client satisfaction
• Superb attention to detail, accuracy and strong organizational skills
• Demonstrative proactive client relationship management skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with
a diverse group of executives, managers, subject matter experts, and
administrative professionals
• Mentor team members and support resolving issues
• Excellent reading comprehension in Japanese and English
• Maintain high level of confidentiality and professionalism
• Self-driven and capable of working effectively in a dynamic, fast-paced
environment
• Ability to work independently with strong organizational and time
management skills
• Team player
• Work international business hours
• Those who reside in Japan and are eligible to work in Japan
(Nice to Have)
• Team management experience
• Paralegal skills
• Language skills: French
Benefits
- SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
- HOLIDAYS: Weekends, National holidays and New Year holidays
- OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday
-
Chiyoda Anaqua ¥4,000,000 - ¥8,000,000 per yearYou'll Love This Job if You Like To… Provide best-in-class support for patent and trademark clients, Support the sales team during the latter stages of the process to educate clients on the services, Manage client relationships for new and existing clients, Form trusted relations ...
-
Tokyo Anaqua OTHER¥2,500,000 - ¥5,000,000 per yearProvide best-in-class support for patent and trademark clients, manage client relationships, form trusted relationships with a focus on providing solutions to client requirements in a timely manner, and proactively communicate and collaborate with external and internal clients to ...
-
Tokyo Visa $1,000,000 - $1,200,000 per yearThe Consultant is vital in helping Visa to deliver against the operational needs of a key market, allowing us to provide the right support and partnership that recognizes client specific requirements. · ...
-
Tokyo, Japan VisaEl consultor de éxito para clientes es responsable de proporcionar asistencia operativa a un gran número de clientes de Visa. El equipo es responsable de ayudar a los clientes a resolver problemas y mejorar oportunidades en ejecución. · Apoyar y/o supervisar la implementación de ...
-
Japan Enterprise AI decisioning and workflow automation platformA Senior Customer Success Manager is responsible for maintaining and expanding relationships and provide technical expertise within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. · ...
-
Tokyo PegasystemsMeet Our Team Pega provides innovative technology to the world's most innovative organisations. · ...
-
Tokyo VISA ¥10,000,000 - ¥20,000,000 per yearThis Sr. Consultant, Client Success will lead Client Services operational and processing engagements supporting Japan market clients. · Act as primary point of contact for day-to-day operational support. · Foster relationships with clients and internal stakeholders. · Lead cross- ...
-
Japan SAPWe help the world run better at SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce. · ...
-
〒- 東京都 千代田区, SAP ¥15,000,000 - ¥20,000,000 per yearWe help the world run better at SAP by empowering people and organizations to work together more efficiently and use business insight more effectively. · Cloud Application specific solution consulting (for validation workshops, solution deployment, data migration, creation of tes ...
-
Tokyo VisaMake an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. · ...
-
Tokyo SAPWe own customer success for HCM SAP cloud. We help customers achieve business value faster through technology by deploying best in class expertise when they need it, where they need it. · Taking over responsibility from time to time as a sub project team leader · ...
-
Tokyo VISA ¥1,250,000 - ¥1,875,000 per yearWe are currently looking for a Senior Manager to deliver consulting engagements for our clients in Japan. · Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, · including card issuers, acquirers, and merchants. · The VCA team wi ...
-
Tokyo, Japan VisaWe are currently looking for a Senior Manager to deliver consulting engagements for our clients in Japan, · 10 years of relevant working experience · Fluent Japanese and at least business level English proficiency · ...
-
Associate Director
2週間前
Chiyoda WTWThis role will entail supporting our multinational clients in the delivery of consulting services to the headquarters and coordination of both local consulting and local broking services in the area of medical and other insured benefit programs. · The associate director will supp ...
-
Senior Consultant
1週間前
Tokyo Control Risks Full timeThe selected applicant will be required to work within the Crisis and Security Consulting team to develop and service clients throughout Japan or other such locations as they may be directed by the Company. · This is a fee earning role for an experienced crisis management, busine ...
-
Tokyo CXG Full time¥2,880,000 per year+Job summaryWe are looking for a Senior Customer Success Associate to join our Tokyo office. · ...
-
Tokyo Euromonitor Full timeThis role combines project management training enablement commercial product portfolio shaping to ensure high-standard fact-based investment-grade research advice delivered to Financial Services Corporate clients. · Lead complex strategically important engagements senior project ...
-
Project Manager
6日前
Chiyoda Cushman & Wakefield $96,000 - $128,000 per yearThe Project Manager is responsible for leading and delivering complex construction projects. · ...
-
Director of Research
2週間前
Chiyoda Cushman & WakefieldThe position is a key leader within Cushman & Wakefield's Business Development Services team who plays a pivotal role in shaping and executing the firm's research strategy to support business growth and client success. · C&W Research & Consulting supports the company's growth in ...
-
Tokyo Tazapay Pte Ltd Full time¥6,000,000 - ¥12,000,000 per yearSenior growth manager with strong background in payments and proven track record of consultative sales sought for strategic sales and business development plans to achieve revenue targets and expand customer base in Japan. · We are looking for an experienced Senior Growth Manager ...
-
Senior Consultant
2ヶ月前
Tokyo Control Risks Full time¥6,000,000 - ¥12,000,000 per yearWe welcome applicants who resonate with our philosophy and are motivated to contribute to society by applying their expertise in the risk domain. · Providing Consulting Services Related to Intelligence Investigations, Fraud Investigations, and Country Risk Analysis · Business Dev ...