The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps.
We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.
The impact you'll makeJoin Lam as a Business Operations Analyst, where you'll spearhead process improvement initiatives.
With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data-driven indicators for future improvements.
Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.
What You'll DoCSBG Operations – Forecasting & Operational Excellence
We are seeking a highly motivated professional to join our CSBG Operations team.
In this role, you will collaborate closely with global and regional teams to drive operational efficiency, enhance forecast accuracy, and contribute to data‑driven business growth.
If you enjoy working with data, partnering with diverse stakeholders, and improving business processes, this is an excellent opportunity to make a meaningful impact.
Forecasting & Business ReportingCommunicate with each Account Team (AT) to gather, consolidate, and analyze forecasts, and develop Q×R (Quantity × Revenue) projections.
Create and manage quarterly revenue and gross margin forecasts.
Deliver regular internal reporting (primarily QCR/QFR) to management and stakeholders.
Operational Performance Visualization
Visualize operational KPIs using SAP data and Power BI to support business insights and decision-making.
Design, build, and maintain data visualization dashboards using SAP data sources.
Cross-Functional Collaboration & Process Improvement
Work closely with Corporate, DT teams, and other regions to enhance forecast efficiency and accuracy.
Collaborate with related departments to build and streamline operational processes that support the CSBG business.
Who We're Looking For
Bachelor's degree and a minimum of 3 years of related experience
Strong communication skills and the ability to proactively engage with stakeholders
A team player who values mutual respect and collaboration
A self-starter with strong problem‑solving ability, capable of forming hypotheses and driving verification to resolution
Interest in big-data analysis and operational data visualization
Strong general PC/OA skills, including basic Excel functions such as VLOOKUP and SUMIF
Passion for improving and streamlining existing workflows and business processes
Preferred Qualifications
Comfortable working in English or willing to learn and improve
Experience using systems such as SAP, Power BI, or similar platforms
Ability to create macros using VBA
Hands-on experience in process improvement or operational efficiency initiatives
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer.
Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role.
Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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