Intersoft kk Inc. is a global leader in Information Technology and Services, specializing in web and mobile application design and development, as well as Salesforce and SAP enterprise solutions. With a distinguished history spanning 24 years, we excel in delivering comprehensive digital transformation services to our clients worldwide.

The Role

We are seeking a skilled ServiceNow Specialist to join our IT team at The successful candidate will play a critical role in customizing and developing ServiceNow solutions tailored to the bank's needs. Key responsibilities include designing workflows, scripts, and UI policies, supporting and enhancing ITSM processes, and integrating ServiceNow with other enterprise systems. The role also involves providing user support and training, as well as creating and maintaining dashboards and reports to track and improve IT service performance.

Key Responsibilities:

• Customization and Development: Design, develop, and implement custom ServiceNow solutions, including workflows, scripts, business rules, and UI policies.
• Incident, Problem, and Change Management: Configure and optimize ITSM modules such as Incident, Problem, Change Management, and Request Fulfillment.
• Integration: Integrate ServiceNow with other enterprise systems, ensuring seamless data flow and process automation; develop and maintain APIs and connectors.
• User Support and Training: Provide technical support, troubleshoot issues, and conduct training sessions to enhance user adoption and proficiency.
• Data Analysis and Reporting: Create and maintain dashboards, reports, and performance analytics to track IT service metrics and recommend improvements.

Ideal Profile

• You have at least 1 year experience including solid experience in a similar role within Financial Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong team player who can manage multiple stakeholders
• You are a self-starter and demonstrate a high level of resilience
• You are adaptable and thrive in changing environments

What's on Offer?

• Work in a company with a solid track record of performance
• Join a well known brand within Investment Banking
• A role that offers a breadth of learning opportunities