Minimum qualifications:
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
3 years of experience in writing/debugging code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks.
Experience with Linux, Unix, or a similar operating system.Preferred qualifications:
Experience in Kubernetes or container networking.
Experience with software-defined networking in public cloud or SDN software.
Experience in network specific kernel parameters (e.g., TCP keepalives, etc.).
Understanding of operating system kernel, file systems, and TCP/IP network protocols (DNS, routing, firewalls, and load balancing concepts).
Familiarity with network namespaces, how to take packet captures, and how to interpret packet captures.
Familiarity with HTTP protocol and APIs based on HTTP.
About The Job
The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud.
Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.
Our teams are dedicated to helping our customers, developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life.
As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
The High Touch Support team's focus on proactive solutions and deep customer-centric supportability helps avoid issues, build stronger customer trust, and enable customers continuous growth and long-term success on Google Cloud Platform (GCP).
In this role, you will be a part of a Global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.
You will provide a high-touch, dedicated service to our most critical customers with complex environments, aiming to anticipate their needs, optimize product performance, and enable customer success across complex environments.
You will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and coding/scripting.You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's technology, and tools that help developers build more sustainably.Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Manage the customer's problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Be a subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles.Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering teams to drive high-quality production.
Understand customer issues and advocate for their needs with cross-functional teams.Work as part of a team of developers/consultants that globally ensure 24-hour support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
Show more Show less-
Tokyo Google ￥900,000 - ￥1,200,000 per yearThe Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices an ...
-
Tokyo Google Full time￥1,200,000 - ￥2,400,000 per yearThe Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices an ...
-
Tokyo Google Full time￥600,000 - ￥1,800,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues in addition to help improve customer experiences. You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. · ...
-
Tokyo OPSWAT ￥600,000 - ￥1,200,000 per yearOPSWAT is searching for a mid-to-senior level Professional Service Consultant (Delivery Engineer) to join our Global Customer Experience team and help our customers in Japan. · ...
-
Tokyo Check Point Software ￥8,000,000 - ￥12,000,000 per yearAs the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. · Interwork between 3rd party and headquarters regarding ISMAP certification. · Working closely wi ...
-
Cloud Engineer
1ヶ月前
Tokyo Rakuten ￥4,000,000 - ￥12,000,000 per yearRakuten is seeking a skilled and experienced Cloud Engineer to join our dynamic Recommendations and Personalization team in Tokyo. · Lead and contribute significantly to the design, development, and optimization of core backend web application services, primarily in Python. · Arc ...
-
Domain Architect
2日前
Japan Nokia Global ￥800,000 - ￥1,600,000 per yearThe Domain Architect acts as a trusted advisor partnering with the customers on their needs. · The Domain Architect leads end-to-end solution architecture for customer programs within the Telecom domain. · ...
-
Tokyo Google Full time￥4,000,000 - ￥10,000,000 per yearThe High Touch Support team's focus on proactive solutions and deep customer-centric supportability helps avoid issues, build stronger customer trust, and enable customers continuous growth and long-term success on Google Cloud Platform (GCP). · Work with customers on their produ ...
-
Cloud Engineer
1ヶ月前
Tokyo Rakuten Full time€120,000 - €240,000 per yearRakuten is seeking a skilled and experienced Cloud Engineer to join our dynamic Recommendations and Personalization team in Tokyo. You will be an integral part of an international team leveraging cutting-edge AI and machine learning to deliver personalized experiences across all ...
-
Tokyo Google ￥600,000 - ￥1,800,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues in addition to help improve customer experiences. · You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. · In ...
-
Tokyo Specialized Group ￥600,000 - ￥1,800,000 per yearThe client is one of the biggest IT companies in the world. You will work with Partner Engineers to grow and support the Cloud Data and Analytics partner ecosystem. You will understand the technical solutions and capabilities of partners and recommend the right partner to our cus ...
-
Tokyo ビルドプラス(旧ウォールアンドケース)We are a leading quantum computing software startup based in Tel Aviv, Israel. Our platform includes tools like an IDE, high-level language (Qmod), compiler, and OS—helping users move from quantum algorithm design to execution. We recently raised $110 million in Series C funding, ...
-
Tokyo SAS OTHER￥4,500,000 - ￥9,000,000 per yearWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. · Provide technical support (collect information, analyse and troubleshoot) for customers who are using or tro ...
-
Customer Engineer
2ヶ月前
Tokyo Specialized Group ￥1,800,000 - ￥2,500,000 per yearThe client is one of the biggest IT companies in the world. You will work with Partner Engineers to grow and support the Cloud Data and Analytics partner ecosystem. You will understand the technical solutions and capabilities of partners and recommend the right partner to our cus ...
-
Tokyo Google Full time￥6,000,000 - ￥12,000,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues and help improve customer experiences. · Resolve customer production deployment issues, ensuring product readiness, and availability. · Develop expertise in Google Cloud archit ...
-
Tokyo Google ￥10,000,000 - ￥20,000,000 per yearThe High Touch Support team's focus on proactive solutions and deep customer-centric supportability helps avoid issues, build stronger customer trust, and enable customers continuous growth and long-term success on Google Cloud Platform (GCP). · Work with customers on their produ ...
-
Solution Architect
1ヶ月前
Tokyo NVIDIA ￥120,000 - ￥200,000 per yearNVIDIA is tapping into the unlimited potential of AI to define the next era of computing. As a Cloud Software Stack Solutions Architect, you will help our customers and partners adopt end-to-end AI cloud solutions. · Build and deploy AI/ML solutions at scale using NVIDIA's AI sof ...
-
Tokyo Whale ￥4,000,000 - ￥12,000,000 per yearWe are seeking a versatile and customer-driven AI Solution Consultant to support our expansion into a new market. This role bridges presales solutioning and post-sales customer success, owning the full customer journey from the first technical conversation through to value realiz ...
-
Tokyo Google Full time￥4,000,000 - ￥8,000,000 per yearThe High Touch Support team's focus on solutions and customer-centric supportability helps avoid issues, build customer trust, enable customers' continuous growth and success on Google Cloud Platform (GCP). · Work with customers on their production deployments to resolve issues a ...
-
Tokyo NVIDIA ￥5,000,000 - ￥10,000,000 per yearNVIDIA is seeking a Robotics Solution Architect to help pursue opportunities in the robotics domain. The role requires an outstanding engineer capable of engaging with developers, researchers, and start-ups on multiple, impactful robotics projects. · Be a technical expert with vi ...
-
Engineering Manager
2ヶ月前
Tokyo TektomeWe are looking for driven individuals who share our vision and are eager to grow within a dynamic and collaborative environment. If you're passionate about quality and technology, Tektome offers an exciting career opportunity. · Lead and direct engineering squads, ensuring the de ...
