This global industry-leading software development tool provider - from developers for developers - trusted by global innovators like Spotify, Adobe, and Meta, is seeking a Senior Customer Engineer to join its growing APAC team.
This is a customer-facing technical role that bridges pre-sales, post-sales, and solution delivery.The ideal candidate combines strong technical expertise in CI/CD, DevOps, or software engineering with the ability to engage directly with enterprise clients.
You'll collaborate with account executives and customer success managers to guide clients through the technical evaluation, proof-of-concept, and adoption phases - ensuring their long-term success with the platform.
Key Responsibilities:
Lead technical demonstrations, PoCs, and integrations into customer environments.
Advise enterprise clients on DevOps best practices
Conduct in-depth technical consultations, identifying customer challenges and tailoring solutions.
Deliver training sessions, workshops, and technical enablement to customers and partners.
Partner with Sales, Customer Success, and Product teams to translate customer feedback into improvements.
Represent the company at industry events, webinars, and conferences across APAC.
Required Skills & Experience:
5–10 years of experience as an engineer in software development, DevOps, or CI/CD.
Proven success in a technical pre-sales or customer-facing engineering role (e.g., Sales Engineer, Solutions Engineer, Customer Success Engineer).
Deep understanding of modern software delivery pipelines, CI/CD concepts, and DevOps tools.
Hands-on experience with Docker, Linux containers, and scripting languages (Python, Bash, etc.).
Strong presentation and communication skills in both technical and business contexts.
Ability to work independently in a global, cross-functional team.
Bilingual proficiency (English/Japanese) and familiarity with APAC enterprise environments.
Nice-to-Have:
Experience with mobile app development (iOS or Android).
Knowledge of infrastructure, networking, or cloud security.
Why Join
Work with one of the world's most widely adopted development tool companies
Collaborate with an international, hybrid team
Engage directly with global enterprise customers, influencing software delivery outcomes across industries
Competitive total compensation (base + variable), stock options, and learning/wellness stipends
Flexible, remote-friendly work culture with opportunities for regional travel and clear career growth plans
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