VIP Customer Satisfaction Manager: Cooling

2日前

JP-Tokyo Schneider Electric

Job Title\: VIP Customer Satisfaction Manager\: Cooling

Job Description\: Schneider Electric's Cooling Business Unit is passionate about helping our customers meet their Datacenter Cooling needs. In this position, the VIP Customer Satisfaction Manager leads the improvement of the customer experience for our most critical Cooling customers. The VIP Customer Satisfaction Manager will ensure issue resolution is delivered in a timely manner and is communicated well to our customers. The VIP Customer Satisfaction Manager must collaborate with our Offer Quality Leaders, Level 3 Technical Support Staff, and various other SE personnel to manage critical issues, provide RCA/8D reports, and ensure proper prioritization. This position requires a strong technical background with solid communication, organization, and issue management skills.

Requirements:


  • Manage resolution for critical and escalated issues affecting Cooling VIP customers
  • Communicate and present 8D progress to customers affected by critical issues
  • Provide holistic approach to issue resolution and communication for customers affected by multiple concerns across different regions, locations, or aspects of their business
  • Ensure resolution priorities are established and maintained
  • Champion "Quality Marketing" both internally and externally to promote our quality initiatives and continuous improvement

    •  


    Qualifications:


  • Bachelor's degree in technical discipline is preferred, and 5+ years of relevant experience
  • A proven record of problem solving, excellent communication skills, quality systems, and knowledge of mechanical, electrical, and control systems
  • Experience in handling multiple problems and working on cross-functional teams
  • Demonstrated ability to communicate, lead, and influence at all levels within Schneider Electric and with our customers
  • Experience with quality engineering tools and practices is preferred\: process mapping, 8D process, statistical analysis, etc.
  • Must be self-motivated, have good interpersonal skills, capable of managing multiple workstreams, and solving complex problems through innovative thought and experience
  • International communication experience is a plus
  • Strong professional and organizational skills, attention to detail, computer skills, and ability to work independently
  • Willingness to travel up to 25% to domestic and international locations
  • Position to be located in Tokyo, Japan

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