Description
:Business Overview
About Rakuten/Business
We belong to Rakuten Group, Inc. and are entrusted with Rakuten Mobile operations.
This division has entered the carrier business with innovative technology and advancedness, and continues to take on the challenge of providing attractive services.
Department Overview
We provide mobile communication services for corporations. We create mobile services for corporations, starting with strategy planning based on market research, and then proceeding through service planning, product planning, communication system development, and supply chain construction. We manage the entire process of delivering these services, which we have devised ourselves, to our customers through marketing, advertising, sales strategy planning and sales promotion, sales channel construction, etc.
Position:
Why We Hire
Recruitment background
We are planning to increase the number of employees to strengthen our system in order to expand our business.
Position Details
The Corporate Business Department condenses all the functions of business promotion, from business planning to sales and customer follow-up, allowing you to see the overall picture of your business. Therefore, this is a valuable opportunity for you to participate in dynamic business promotion with a venture spirit and the diverse culture and assets of the Rakuten Group, and to envision the future as a game changer in the domestic corporate mobile market. is attractive.
This organization is responsible for maximizing customer satisfaction by building operations for back office operations such as supply chain management and productivity management within the customer support area, while collaborating with marketing, sales, etc.
We are an organization in Rakuten Mobile's corporate services department that primarily handles back-office operations such as contract management and supply chain management.
Role in business
Planning and building strategies to improve customer satisfaction
Productivity management and improvement of practical locations
Specific work details
Service operation design, operation, and improvement
Business process bottleneck analysis and resolution
Sales support
Negotiations with subcontractors and productivity management
Preparation of business manuals, etc.
Desired person image
Those who can proactively take on new challenges and accomplish them while responding to changes in the environment.
Those who can set their own future career vision and take spontaneous actions to realize it.
Those who understand the organization's mission and strategy and can carry out work.
Mandatory Qualifications:
Japanese resume submission required
Those who have knowledge of customer support operations
For leader candidates, in addition to the above, the following are also required.
Management experience (people/business)
Work experience related to telecommunications business
Desired Qualifications:
Those who understand the entire process from SIM application to delivery completion in the telecommunications/carrier industry (regardless of whether it is toB or toC)
English proficiency at everyday conversation level (delete if not required)
Those who understand the telecommunications industry
#business #customersupport #operationdiv #RakutenMobile
Languages:
English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)-
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