CCH Tagetikでは、エンタープライズ向けクラウドサービスの成長を支えるテクニカル/クラウドサポートスペシャリストを募集しています。お客様の導入・運用フェーズにおける技術的な課題解決を通じて、製品の価値を最大化する重要なポジションです。
主な業務内容
- お客様から報告された技術的課題の分析・再現・解決
- 製品仕様や技術的知識を活用したソリューションの提示
- 社内の開発・コンサル・エスカレーションチームとの連携
- お客様のビジネスプロセスや業務背景の理解
- 製品に関する要望や変更依頼の管理・対応
- サポートツールを活用したインシデント・リクエスト管理
求めるスキル・経験
必須スキル
- 問題解決力と目標達成への意欲
- コンピュータサイエンスまたは関連分野の学位、または同等の経験
- ソフトウェア製品のテクニカルサポート、クラウドサポート、社内ITなどの実務経験(6年以上)
- 複雑な技術的概念を理解し、分かりやすく伝える力
- 以下のいずれかのデータベース技術に関する知識:SAP HANA、SQL Server、Oracle、PostgreSQL
- Linux/Unix または Microsoft Server の管理経験
- TCP/IPネットワークやITセキュリティに関する技術的理解
- 英語での口頭・書面コミュニケーション能力
- ビジネスレベルの日本語力
歓迎スキル
- AzureやAWSなどのクラウドプラットフォームの知識・経験
- Dynatrace、Grafanaなどのモニタリングツールの使用経験
- JEEアプリケーションや関連プラットフォームの理解・実務経験
- データベースやJEEコンテナのインストール・設定・チューニング経験
- 仮想化技術、リモートアプリケーション配信技術(Citrix等)の経験
- SSOプロトコルに関する知識
こんな方におすすめです
- 技術力を高めながら、グローバルな環境で活躍したい方
- 自分の仕事が会社の成長に直結する実感を持って働きたい方
- チームワークを大切にしながら、主体的に課題解決に取り組める方
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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msl
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