Chiyoda, Tokyo Wolters Kluwer

CCH Tagetikでは、エンタープライズ向けクラウドサービスの成長を支えるテクニカル/クラウドサポートスペシャリストを募集しています。お客様の導入・運用フェーズにおける技術的な課題解決を通じて、製品の価値を最大化する重要なポジションです。

主な業務内容

  • お客様から報告された技術的課題の分析・再現・解決
  • 製品仕様や技術的知識を活用したソリューションの提示
  • 社内の開発・コンサル・エスカレーションチームとの連携
  • お客様のビジネスプロセスや業務背景の理解
  • 製品に関する要望や変更依頼の管理・対応
  • サポートツールを活用したインシデント・リクエスト管理

求めるスキル・経験
必須スキル

  • 問題解決力と目標達成への意欲
  • コンピュータサイエンスまたは関連分野の学位、または同等の経験
  • ソフトウェア製品のテクニカルサポート、クラウドサポート、社内ITなどの実務経験(6年以上)
  • 複雑な技術的概念を理解し、分かりやすく伝える力
  • 以下のいずれかのデータベース技術に関する知識:SAP HANA、SQL Server、Oracle、PostgreSQL
  • Linux/Unix または Microsoft Server の管理経験
  • TCP/IPネットワークやITセキュリティに関する技術的理解
  • 英語での口頭・書面コミュニケーション能力
  • ビジネスレベルの日本語力

歓迎スキル

  • AzureやAWSなどのクラウドプラットフォームの知識・経験
  • Dynatrace、Grafanaなどのモニタリングツールの使用経験
  • JEEアプリケーションや関連プラットフォームの理解・実務経験
  • データベースやJEEコンテナのインストール・設定・チューニング経験
  • 仮想化技術、リモートアプリケーション配信技術(Citrix等)の経験
  • SSOプロトコルに関する知識

こんな方におすすめです

  • 技術力を高めながら、グローバルな環境で活躍したい方
  • 自分の仕事が会社の成長に直結する実感を持って働きたい方
  • チームワークを大切にしながら、主体的に課題解決に取り組める方

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.



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