CCH Tagetikでは、エンタープライズ向けクラウドサービスの成長を支えるテクニカル/クラウドサポートスペシャリストを募集しています。お客様の導入・運用フェーズにおける技術的な課題解決を通じて、製品の価値を最大化する重要なポジションです。
主な業務内容
- お客様から報告された技術的課題の分析・再現・解決
- 製品仕様や技術的知識を活用したソリューションの提示
- 社内の開発・コンサル・エスカレーションチームとの連携
- お客様のビジネスプロセスや業務背景の理解
- 製品に関する要望や変更依頼の管理・対応
- サポートツールを活用したインシデント・リクエスト管理
求めるスキル・経験
必須スキル
- 問題解決力と目標達成への意欲
- コンピュータサイエンスまたは関連分野の学位、または同等の経験
- ソフトウェア製品のテクニカルサポート、クラウドサポート、社内ITなどの実務経験(6年以上)
- 複雑な技術的概念を理解し、分かりやすく伝える力
- 以下のいずれかのデータベース技術に関する知識:SAP HANA、SQL Server、Oracle、PostgreSQL
- Linux/Unix または Microsoft Server の管理経験
- TCP/IPネットワークやITセキュリティに関する技術的理解
- 英語での口頭・書面コミュニケーション能力
- ビジネスレベルの日本語力
歓迎スキル
- AzureやAWSなどのクラウドプラットフォームの知識・経験
- Dynatrace、Grafanaなどのモニタリングツールの使用経験
- JEEアプリケーションや関連プラットフォームの理解・実務経験
- データベースやJEEコンテナのインストール・設定・チューニング経験
- 仮想化技術、リモートアプリケーション配信技術(Citrix等)の経験
- SSOプロトコルに関する知識
こんな方におすすめです
- 技術力を高めながら、グローバルな環境で活躍したい方
- 自分の仕事が会社の成長に直結する実感を持って働きたい方
- チームワークを大切にしながら、主体的に課題解決に取り組める方
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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Chiyoda, Tokyo Wolters Kluwer ¥10,000,000 - ¥15,000,000 per yearCCH Tagetikでは、エンタープライズ向けクラウドサービスの成長を支えるテクニカル/クラウドサポートスペシャリストを募集しています。お客様の導入・運用フェーズにおける技術的な課題解決を通じて、製品の価値を最大化する重要なポジションです。 · ...
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Chiyoda, Tokyo Lenovo ¥1,800,000 - ¥2,500,000 per yearLead the solution architecture across multiple ServiceNow domains including ITSM, CSM, ITOM, HAM/SAM, and Security Operations (SecOps). · Lead the solution architecture across multiple ServiceNow domains including ITSM, CSM, ITOM, HAM/SAM, and Security Operations (SecOps). · Expe ...
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Chiyoda, Tokyo Lenovo ¥800,000 - ¥1,600,000 per yearWe are Lenovo. We do what we say. We own what we do. We WOW our customers. · ...
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Chiyoda, Tokyo NayaxNayax Japan is looking for a highly skilled and motivated Senior Technical Sales Engineer to support the deployment and growth of Nayax products in the Japanese market. · Accompany the sales cycle with the sales managers ensuring success customer acquisition · Conduct technical m ...
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Chiyoda, Tokyo Palo Alto Networks $1,500,000 - $2,000,000 per yearWe are looking for a Senior Program Manager to lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. · Determine project partners and team s ...
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Chiyoda, Tokyo Citi ¥10,000,000 - ¥20,000,000 per yearCiti continues to enhance its business control and governance framework by building out Institutional Credit Management (ICM), a first line of defense business line, to house and consistently manage credit risk activities performed for Citi's institutional clients. ICM's objectiv ...
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Chiyoda, Tokyo Lenovo ¥600,000 - ¥1,200,000 per yearThe Lenovo SSG Premium Services Technical Support Engineer is a critical member of the Lenovo SSG Premium Services team. Strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are essential to ...
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Chiyoda, Tokyo Palo Alto Networks ¥10,000,000 - ¥20,000,000 per yearAs a SIEM Engineer for Cortex XSIAM, you will play a pivotal role in assisting our customers with seamless log migration and effective detection strategies. Working closely with the technical lead, you will ensure the successful onboarding and ingestion of relevant log sources in ...
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Chiyoda, Tokyo Johnson & Johnson Innovative Medicine ¥6,000,000 - ¥12,000,000 per yearLead Local Trial Manager is a senior trial management role with at least 4 years of clinical trial management experience or more than 6 years of clinical monitoring experience. This role is responsible for local management of a clinical trial (or Medical Affairs data generation a ...
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マーケティングマネージャー
2ヶ月前
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Resident Engineer
2ヶ月前
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Chiyoda, Tokyo Palo Alto Networks ¥120,000 - ¥240,000 per yearWe are looking for a Customer Success Engineer to play a strategic role in driving customer success by providing advanced technical expertise and leadership. · As a key member of our Secure Access Service Edge (SASE) Customer Success organization, you will work closely with CISOs ...
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Chiyoda, Tokyo Palo Alto Networks ¥4,000,000 - ¥8,000,000 per yearWe are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will work with our valued customers to address their complex post-sales concerns. You will be responsible for providing technical support, troubleshooting, and best practices to ...