Create/submit/manage Orders and Renewals in compliance with 3DS policies and rules
Train and advise Sales Organizations and Partners in the execution of the OTC process
Contribute to OTC process and to DSx.
Client Order evolution and testing
Contribute to process automation
Responsibilities
Analyze and process orders and renewals in compliance with 3DS policies and rules
Act as an expert on DSx.
Client Care & Order tool
Ensure transactions are processed as per agreement and per 3DS policies and rules as established by Business Administration departments (Credit and Billing, Customer Engagement Success, Export Control, Finance, Legal, License Compliance, Pricing, Revenue Recognition, Sales Business Administration, Tax, Treasury…).
Audit transactions as per audit programs or for specific requestsEnsure key internal controls are strictly applied
Ensure the reliability and accuracy of customer license installed base and handle any discrepancies
Contribute to the transformation and automation of processes across the Shared Service Centers and Process Centers Depending on scope and organization
Suggest process and tools improvements to adapt them to business changes and/or to improve efficiency and effectiveness
Contribute to the DSx.
Client Care & Order enhancements testing as required
Train and advise Sales and Distribution partners in the execution and use of processes, tools and published business practices
Contribute to acquisition integration projects
Manage customer and partner claims
Provide support to Distributors
Drive specific projects such as support of API for partners, RPA creation, and Business Process Automation
Education:
College or relevant level educational background
Minimum 4-5 years working experience
Minimum 3 years of order management or sales administration related experience
Work experience at multi-national companies
Work experience in complex cross functional environment
Work experience participating in projects related to Automation, RPA, or VBA
Strong communication and co-ordination skill
Self-motivated, highly organized and team-oriented
Flexible
Well-developed presentation and problem solving skills
Strong experience with ERP system
Project management and/or project support experience as a core member
Integrity
Strong sense of responsibility
Risk taking
Fast decision making in compliance with company policy
Sense of urgency
Negotiation and Business sense
Governance awareness
Good physical condition
Inclusion statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe.
We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day.
It is our goal that our people feel a sense of pride and a passion for belonging.As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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Tokyo Dassault SystèmesCreate/submit/manage Orders and Renewals in compliance with 3DS policies and rules, Train and advise Sales Organizations and Partners in the execution of the OTC process, Contribute to OTC process and to DSx.Client Order evolution and testing, Contribute to process automation. · ...
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