Data Center Customer Operations Engineer 3

6日前

Tokyo Equinix Full time

Who are we?

Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations Engineer 3 (Tokyo) / データセンター カスタマー オペレーションズ エンジニア 3

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

  • Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
  • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standardprocedure escalation requests
  • Ensures adherence to commit times within standard operating procedures
  • Maintains detailed written records of all work activity
  • Updates local asset databases and other systems

    • Installations

  • Rack and stack semi-routine customer equipment tickets
  • Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

    • Cross-Connect

  • Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
  • Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
  • Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

    • Testing / Troubleshooting

  • Supports semi-routine standard operating testing andstandard operating installations of customer assets
  • Supports standard operating procedures of layer 1 cross-connect certification testing
  • May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

    • Stakeholder Partnership

  • Supports the operations and security personnel team for breaks or other activities, when necessary
  • Supports standard operating procedural tasks provides back-up assistance to team members when necessary

    • Customer Management

  • Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
  • Delivers a high level of service and an excellent customer experience when interfacing with customers
  • Provides support with time expectations on new deployments and existing alterations, by followingstandard operating procedure guidelines
  • Supports customers on-site by through access control and escorting services

    • Projects

  • Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
  • Supports vendors on projects
  • Supports physical customer audits

    • Training

  • Completes all assigned training in a timely manner
  • May provide support to new hires

    • Qualifications

  • Typically requires a high school diploma and 1-2 years of equivalent work experience

    • Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

    Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

    エクイニクスはグローバルなデジタルインフラストラクチャー企業です。デジタル世界のリーダー企業は、当社の信頼性の高いプラットフォーム上に集まり、ビジネス成功のための基礎となるインフラストラクチャを相互接続しています。エクイニクスは、お客様がビジネス優位を加速するために必要となるすべての適切な場所、パートナーそして可能性にアクセスできるようにします。エクイニクスにより、お客様は俊敏性を拡大し、デジタルサービスの立ち上げを加速し、世界クラスの顧客体験を提供し、その価値をさらに高めることができます。

    IT基礎を業務をやりながら覚えられるお仕事です。

    入社した方の8割以上がIT未経験ですが活躍しています

    キャリアアップも自分次第で実現可能

    日常的に英語を使用しますので、英語能力を伸ばしたい方、

    既に英語能力をお持ちの方は業務にもスムーズになれることができます。

    【職務内容】データセンターにて、主に以下の業務に携わっていただきます。
    ■お客様の入館対応
    ■お客様からのお電話や社内からの依頼対応
    ■障害対応
    ■弱電、強電の工事発注等の施工管理
    ■サーバールーム内の電源、空調の需要率管理
    ■業務のスケジュール管理
    ■書類作成等の事務的作業
    ※未経験でも3か月ほどの研修で、1人立ちできます。

    【必須条件】#未経験可

    ■日本語での社内外とのコミュニケーションスキル

    日本語能力試験「JLPT」 N1を取得、又は同等に日本語ができる方
    ■ビジネスでの英語使用経験
    ※英語に抵抗がない方、取り組む意欲がある方も可。

    【優遇・歓迎条件】
    ■サポートセンターでのオペレーション業務経験がある方
    ■営業・接客経験をお持ちの方で、ITにキャリアチェンジしたい方

    ■IT業界でのビジネス経験(ヘルプデスク、インフラ運用等)

    【勤務時間】シフト勤務/月16日勤務
    1.8:00~20:30
    2.20:00~8:30

    【休日休暇】 シフト勤務
    ■年次有給休暇(初年度最大12日)
    ■病気休暇

    ■忌引休暇

    ■産前産後休暇、育児休暇
    他

    【給与】 前職の年収、経験を考慮し、ご相談の上決定させて頂きます。

    【待遇・福利厚生】
    ■給与改定年1回
    ■賞与年1回
    ■従業員自社株式割引購入制度

    ■企業年金制度
    ■各種社会保険完備(雇用、労災、健保、厚生年金)
    ■資格取得支援制度
    ■公認クラブ活動支援制度
    ■メンタルヘルスカウンセリング
    ■慶弔見舞金(結婚祝金、出産祝金、弔慰金等)

    ■深夜シフト手当
    他

    【勤務地】都内自社データセンター

    【補足】

    ■外国籍の方の場合、就労制限ビザの方は「技術・人文知識・国際業務」を

    既にお持ちの方対象となります。

    ■ご応募いただける方は日本語の履歴書と職務経歴書を添付をお願いいたします。

    ※雇用は、「エクイニクス・ジャパン・エンタープライズ株式会社」となります。

    エクイニクスは、均等な雇用機会を提供し、米国ではAffirmative Action*(差別是正措置)を採用しています。

    採用にあたり、人種、肌の色、宗教、信条、国籍または民族的出身、祖先、出生地、市民権、性別、妊娠・出産または関連する病状、性的指向、性同一性または性別表現、婚姻・事実婚・同性婚関係、年齢、 軍歴、身体または精神障害、疾患、遺伝情報、政治・団体への所属、犯罪もしくは虐待の被害者またはその家族としての地位、または法令で保護されるその他の状況が不当に考慮されることはなく、すべての公募者に採用に関する検討の機会が与えられます。

    *アファーマティブアクション:社会的な要因による差別で不利益を被っている者に対して、実質的な機会均等を実現することを目的として講じる暫定的な措置のこと

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