Chiyoda City Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.

About the role

Responsible for the efficient operation and maintenance of all computer systems, services, data and voice communications activities at property.

What you will do

  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
  • Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
  • Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
  • Assist in the co-ordination of new acquisitions and major projects as required.
  • Participate in property-level, corporate-initiated technology implementations.
  • Good knowledge and support for Desktop OS and applications including patches.
  • Provide direct guest support and quality support to function rooms and conference services.
  • Support Office 365 and related services, connection to global VPN and other communication tools.
  • Assist in the process of systems backup and recovery procedures.
  • Assist in management of third party vendors.
  • Provide 24 / 7 support for mission critical systems.
  • Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
  • What you bring

    ·Technical background, MCSE or strong networking skills.

    ·Prior education and/or experience supporting complex networks.

    ·Four Seasons IT core standards and key controls.

    ·Good knowledge of the Four Seasons policies and procedures.

    ·Knowledge of basic accounting principles.

    ·Ability to read, write and speak Japanese language are preferable.

    What we offer:

    • Competitive Salary, wages, and a comprehensive benefits package

    • Excellent Training and Development opportunities

    • Complimentary Accommodation at other Four Seasons Hotels and Resort

    • 50%F&B outlet discount for other Four Seasons Hotel in Japan.

    • Complimentary Employee Meals

    • Social insurance


    • Define contribution benefit


    • Yearly health checks up

    Schedule & Hours:


    • 40 working hours per week.


    • 10 days off every month except February (9 days)

    * Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese.


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