Job responsibilities
This role is to take in charge the implementations, evolutions and RUN support of the Louis Vuitton digital initiatives in an Agile organization:
- In relation with local business teams for issue identification &solving, enhancement collection, enhancement validation, solution customizing autonomously working with developers
- In relation with the HQ LV_NEO for "core" enhancement set-up, enhancement developments and solution support
- Critical business operation support (commercial and non-commercial): Digital Retail, Retail stores, and offsite events which involve digital services
- Collaborate with Customer Solutions member for further improvement of both hard and soft skills
- Self-management & build effective working relationships with multiple teams
Profile
Key Requirements / QUALIFICATION AND SKILLS
Required:
- Around 3 years of experience to build and manage digital solutions, especially the well-known products such as; Salesforce (Commerce Cloud), Google Analytics
- Experience to manage payment services (Credit Card (bonus payment, instalment payment,,), Bank Transfer, Cash on Delivery, Alternative Payment (PayPay, Rakuten Pay, Paidy, Pay-easy, Apple Pay, Google Pay..)
- Experience to work closely with teams managing Digital Retail, Client services, Advertisement and Digital, Logistics & Supply Chain, Finance
- Troubleshooting skill (e.g. check system log to analyse system error)
- Language: Business level of Japanese and English (*Strong communication and presentation skills with both languages)
Preferred:
- Experience to utilize the well-known integration products such as; Mulesoft, LINE API, Open Search
- Experience of de facto standard tool for IT management such as JIRA, Confluence, ServiceNow
- Project management skill
- Experience to work in multi-cultures and diversity work environment
Additional information
INTERNAL WORKING RELATIONS
Various domains in Japan LV_NEO
- Customer Solutions (Retail, Client Experience)
- Enterprise Solutions (Logistics, Delivery Experience, Supply Chain and Omnichannel, SAP Distribution & Finance )
- Enterprise Architecture and Data
- Technical team
- Training Manager
- CISO
Various domains in Zone (EU, APAC, US)
LV_NEO
- Customer Solutions in other zones
Various domains in HQ LV_NEO
- Customer Solutions. Main areas of interaction: Digital Retail, Client Services domains
- Distribution and Finance. Main areas of interaction: Logistics, Delivery Experience, Supply Chain and Omnichannel, SAP Distribution & Finance
- Enterprise Architecture and Data. Main areas of interaction: Data Integration, Data & Analytics, Functional Architecture
- Information Security
EXTERNAL WORKING RELATIONS
Application and infrastructure support team in various countries (India, Malaysia, Singapore, France, etc.)
Local solutions' service providers
Various business departments in Japan
- Digital Retail
- Client services
- Advertising and Digital (in charge of Web front)
- Logistics and Supply Chain
- Finance
- Client Development
- National Sales
Recruitment steps
INTERVIEW PROCESS
1st Interview: HR Interview
2nd INTERVIEW: HM Interview
3rd interview: Head of Div Interview
4th interview: HQ Head of DOMAIN Interview
Reference LVM30111
-
Greater Tokyo Area Louis VuittonThis role is to take in charge the implementations, evolutions and RUN support of the Louis Vuitton digital initiatives in an Agile organization. · In relation with local business teams for issue identification &solving, enhancement collection, enhancement validation, solution cu ...
-
東京都, 日本, Intuitive ¥9,000,000 - ¥11,000,000 per yearWe are seeking a solution-oriented customer-first minded hands-on professional to bring digital solutions to our hospital customers. · ...
-
Tokyo Munich Re ¥4,000,000 - ¥8,000,000 per yearMunich Re Japan Branch is actively expanding the Digital Solutions business tailored to insurance companies. We are now seeking a Digital Solutions Specialist to drive digital transformation in the life insurance industry. · Designing, developing, and implementing new digital sol ...
-
Tokyo Google ¥6,000,000 - ¥12,000,000 per yearBusinesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move wi ...
-
Tokyo Google ¥10,000,000 - ¥20,000,000 per yearAs a Digital Marketing Strategist, you will drive high impact across markets, customers, and stakeholders through strategic multi-dimensional problem-solving and cross-functional collaboration, delivering an excellent experience to Google's clients. · Drive High Impact across Mar ...
-
Tokyo, Japan Google ¥60,000 - ¥120,000 per yearThis role will identify and grow customer prospects within a segment of the Google Customer Solutions ecosystem to set them up for growth on our platforms. · ...
-
Tokyo Google ¥3,000,000 - ¥6,000,000 per yearBusinesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. · Manage a portfolio of busine ...
-
Tokyo, Japan Google ¥50,000 - ¥150,000 per yearBusinesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. · ...
-
Tokyo Intuitive ¥4,500,000 - ¥9,000,000 per yearWe are seeking a solution-oriented, customer-first minded, and hands-on professional to bring digital solutions to our hospital customers. These solutions provide greater access to data and information, seamless clinical media management, enhanced learning and development, and co ...
-
Tokyo Autodesk ¥9,000,000 - ¥15,000,000 per yearAutodesk has an exciting opportunity within our Named Accounts Technical Sales Organization for a Solutions Engineer to work with customers in manufacturing, engineering, and plant industries. · ...
-
Tokyo Munich Re ¥3,500,000 - ¥7,000,000 per yearWe are now looking for a Project Manager who will take the lead in implementing a new insurance-related digital service. · Lead project management activities · Organize business requirements · ...
-
Tokyo Colt Technology Services ¥6,000,000 - ¥12,000,000 per yearA Customer Solutions Engineer provides end-to-end support to designated customer solutions, collaborating with Professional Services and Operations and Engineering functions to own the customer solution and provide technical insight. · Participate in handover of new customer solu ...
-
Tokyo, Japan ReachExt K.K. ¥8,000,000 - ¥12,000,000 per yearWe are seeking a highly motivated cloud & data-savvy pre-sales specialist with experience designing solutions for large enterprise clients. · Work closely with Account Managers to qualify customer needs, design proposals and follow opportunities until closure; · Contribute to all ...
-
Customer Solutions Lead
18時間前
Tokyo, Japan ReachExt K.K. ¥8,000,000 - ¥12,000,000 per yearWe are seeking a highly motivated cloud & data-savvy pre-sales specialist with experience designing solutions for large enterprise clients. · ...
-
Tokyo TomTom ¥2,000,000 - ¥2,500,000 per yearPartner with sales to maximize pipeline and bookings. Become a trusted advisor to our customer, the ambassador of our product organization during the customer (buyer) journey. · Define and position the right solution to meet the business needs, technical requirements and expectat ...
-
Tokyo Mastercard ¥6,000,000 - ¥12,000,000 per yearThe position will be part of the Customer Solutions team, and will report to the Vice President, Solutions Architect. The successful candidate will play a crucial role in driving Mastercard's next phase of growth in Japan – developing compelling ideas and solutions to help custom ...
-
Tokyo Google ¥2,500,000 - ¥5,000,000 per yearBusinesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. · Manage a new customer portfo ...
-
Tokyo, Tokyo Littelfuse ¥10,000,000 - ¥20,000,000 per yearThe Customer Solution Engineer will drive new business by understanding market trends and specific needs on customer side, and collecting necessary changes on standards and technical requirements. · Primary technical contact for OEMs & 1st Tier engineering to support the applicat ...
-
Tokyo Munich Re ¥4,000,000 - ¥8,000,000 per yearMunich Re Japan Branch is actively expanding the Digital Solutions business tailored to insurance companies. We are now seeking a Digital Solutions Specialist to drive digital transformation in the life insurance industry. · ...
-
Tokyo, Tokyo LSEG ¥4,500,000 - ¥9,000,000 per yearWe are seeking a Digital Customer Success Manager to join our Data & Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEG's offerings. · Customer Engagement at Scale: Handle a portfolio of customers ...
-
Tokyo, Japan Google ¥1,080,000 - ¥2,160,000 per yearBusinesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. · ...