Job responsibilities
This role is to take in charge the implementations, evolutions and RUN support of the Louis Vuitton digital initiatives in an Agile organization:
- In relation with local business teams for issue identification &solving, enhancement collection, enhancement validation, solution customizing autonomously working with developers
- In relation with the HQ LV_NEO for "core" enhancement set-up, enhancement developments and solution support
- Critical business operation support (commercial and non-commercial): Digital Retail, Retail stores, and offsite events which involve digital services
- Collaborate with Customer Solutions member for further improvement of both hard and soft skills
- Self-management & build effective working relationships with multiple teams
Profile
Key Requirements / QUALIFICATION AND SKILLS
Required:
- Around 3 years of experience to build and manage digital solutions, especially the well-known products such as; Salesforce (Commerce Cloud), Google Analytics
- Experience to manage payment services (Credit Card (bonus payment, instalment payment,,), Bank Transfer, Cash on Delivery, Alternative Payment (PayPay, Rakuten Pay, Paidy, Pay-easy, Apple Pay, Google Pay..)
- Experience to work closely with teams managing Digital Retail, Client services, Advertisement and Digital, Logistics & Supply Chain, Finance
- Troubleshooting skill (e.g. check system log to analyse system error)
- Language: Business level of Japanese and English (*Strong communication and presentation skills with both languages)
Preferred:
- Experience to utilize the well-known integration products such as; Mulesoft, LINE API, Open Search
- Experience of de facto standard tool for IT management such as JIRA, Confluence, ServiceNow
- Project management skill
- Experience to work in multi-cultures and diversity work environment
Additional information
INTERNAL WORKING RELATIONS
Various domains in Japan LV_NEO
- Customer Solutions (Retail, Client Experience)
- Enterprise Solutions (Logistics, Delivery Experience, Supply Chain and Omnichannel, SAP Distribution & Finance )
- Enterprise Architecture and Data
- Technical team
- Training Manager
- CISO
Various domains in Zone (EU, APAC, US)
LV_NEO
- Customer Solutions in other zones
Various domains in HQ LV_NEO
- Customer Solutions. Main areas of interaction: Digital Retail, Client Services domains
- Distribution and Finance. Main areas of interaction: Logistics, Delivery Experience, Supply Chain and Omnichannel, SAP Distribution & Finance
- Enterprise Architecture and Data. Main areas of interaction: Data Integration, Data & Analytics, Functional Architecture
- Information Security
EXTERNAL WORKING RELATIONS
Application and infrastructure support team in various countries (India, Malaysia, Singapore, France, etc.)
Local solutions' service providers
Various business departments in Japan
- Digital Retail
- Client services
- Advertising and Digital (in charge of Web front)
- Logistics and Supply Chain
- Finance
- Client Development
- National Sales
Recruitment steps
INTERVIEW PROCESS
1st Interview: HR Interview
2nd INTERVIEW: HM Interview
3rd interview: Head of Div Interview
4th interview: HQ Head of DOMAIN Interview
Reference LVM30111
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