Greater Tokyo Area Louis Vuitton

Job responsibilities

This role is to take in charge the implementations, evolutions and RUN support of the Louis Vuitton digital initiatives in an Agile organization:

  • In relation with local business teams for issue identification &solving, enhancement collection, enhancement validation, solution customizing autonomously working with developers
  • In relation with the HQ LV_NEO for "core" enhancement set-up, enhancement developments and solution support
  • Critical business operation support (commercial and non-commercial): Digital Retail, Retail stores, and offsite events which involve digital services
  • Collaborate with Customer Solutions member for further improvement of both hard and soft skills
  • Self-management & build effective working relationships with multiple teams

Profile

Key Requirements / QUALIFICATION AND SKILLS
Required:

  • Around 3 years of experience to build and manage digital solutions, especially the well-known products such as; Salesforce (Commerce Cloud), Google Analytics
  • Experience to manage payment services (Credit Card (bonus payment, instalment payment,,), Bank Transfer, Cash on Delivery, Alternative Payment (PayPay, Rakuten Pay, Paidy, Pay-easy, Apple Pay, Google Pay..)
  • Experience to work closely with teams managing Digital Retail, Client services, Advertisement and Digital, Logistics & Supply Chain, Finance
  • Troubleshooting skill (e.g. check system log to analyse system error)
  • Language: Business level of Japanese and English (*Strong communication and presentation skills with both languages)

Preferred:

  • Experience to utilize the well-known integration products such as; Mulesoft, LINE API, Open Search
  • Experience of de facto standard tool for IT management such as JIRA, Confluence, ServiceNow
  • Project management skill
  • Experience to work in multi-cultures and diversity work environment

Additional information

INTERNAL WORKING RELATIONS
Various domains in Japan LV_NEO

  • Customer Solutions (Retail, Client Experience)
  • Enterprise Solutions (Logistics, Delivery Experience, Supply Chain and Omnichannel, SAP Distribution & Finance )
  • Enterprise Architecture and Data
  • Technical team
  • Training Manager
  • CISO

Various domains in Zone (EU, APAC, US)
LV_NEO

  • Customer Solutions in other zones

Various domains in HQ LV_NEO

  • Customer Solutions. Main areas of interaction: Digital Retail, Client Services domains
  • Distribution and Finance. Main areas of interaction: Logistics, Delivery Experience, Supply Chain and Omnichannel, SAP Distribution & Finance
  • Enterprise Architecture and Data. Main areas of interaction: Data Integration, Data & Analytics, Functional Architecture
  • Information Security

EXTERNAL WORKING RELATIONS
Application and infrastructure support team in various countries (India, Malaysia, Singapore, France, etc.)

Local solutions' service providers

Various business departments in Japan

  • Digital Retail
  • Client services
  • Advertising and Digital (in charge of Web front)
  • Logistics and Supply Chain
  • Finance
  • Client Development
  • National Sales

Recruitment steps

INTERVIEW PROCESS
1st Interview: HR Interview

2nd INTERVIEW: HM Interview

3rd interview: Head of Div Interview

4th interview: HQ Head of DOMAIN Interview

Reference LVM30111



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