Description

The Enterprise Account Manager drives key aspects of engagement and strategic alignment between largest global accounts and Veson Nautical company and product suite. You will leverage relationship building skills to engage key client stakeholders, understand their business priorities, and how Veson Nautical products and services can support those priorities. You will work with Product Management, Marketing, and Professional Services organizations to develop and refine account management offering, and provide feedback internally to evolve company and product strategy based on clients' needs. You will have support from a Strong Sales Engineering team and a newly initiated Client Services organization, and help build out the Client Success program.

Regular activities include building account plans and stakeholder contact mapping, conducting quarterly Enterprise Account Business Reviews, conducting online product demonstrations, and managing opportunities from open to close. All activities will be performed with the overall objective of ensuring world-class client service and engagement, guaranteeing clients get the best possible experience while partnering with Veson Nautical.

This is an excellent opportunity for those candidates who have a passion for interacting and building strong relationships with clients, while ensuring they are getting all the value available from the software services we offer. The best candidates are fascinated by the intersection of technology and business practices and how that can shape global trade.

Responsibilities

• Ensure clients derive maximum value from their investment in Veson Nautical's Software Products, identify new opportunities, ensure renewal, and collaborate with client services, product, and infrastructure teams to ensure growth attainment.
• Act as a strong champion of software solutions within an enterprise environment.
• Develop and maintain strong relationships with critical business stakeholders across client enterprise, build new relationships in new areas of client business.
• Develop a comprehensive understanding of typical business challenges faced by clients and common objectives to appropriately map Veson Nautical solutions and associated business benefits to address their needs.
• Build business plans in collaboration with senior/strategic management/stakeholders to align client and Veson Nautical objectives.
• Stay up to date with industry insights and news through continuous engagement with clients, partners, and other outlets.
• Identify key drivers of clients' happiness and engagement with Veson Nautical solutions and continuously work to ensure we successfully exceed client expectations across all our client interactions.
• Act as key facilitator in the Client Satisfaction feedback process, and drive cross-departmental action as required based on results achieved.
• Manage and collaborate interdepartmentally to resolve at-risk Client escalations.
• Contribute thought leadership and best practice, both internally and externally, around business transformation and end-user adoption.
• Maintain opportunities using probability definitions embedded to categorize opportunities accordingly to accurately forecast against plans and targets weekly.
• Respond to partner and client inquiries in a professional and prompt manner.
• Build strong client relationships for repeat business.
• Establish and nurture positive relationships with Professional Services and Support Services teams.
• Additional responsibilities may include coordinating product training, conducting client health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products, and requires an elevated level of influence over the client lifecycle through renewal.

Qualifications

• Minimum 7 years in a similar enterprise account management role.
• Highly effective communication skills with the ability to liaise, engage, and build relationships with key stakeholders up to senior management/executive level.
• Experience in doing investment analysis and negotiating large contracts with C-SUITE execs.
• Contract/procurement management and negotiations at large global accounts.
• Experience of working with complex SaaS/ERP software solutions for global corporate B2B market sectors and providing 'Best fit' product delivery.
• Proven ability to proactively address client concerns and exceed client needs.
• A track record of understanding and managing SaaS revenue budgets and targets.
• Fluent written and verbal Japanese and English language skills.
• Outstanding consulting, presentation, coaching, and facilitation skills.
• Experience with business process analysis and business requirements gathering and documentation.
• Refined interdepartmental collaboration skills with clear and open communication and a strong regional cultural awareness.
• Ability to Identify obstacles to success and to create a pathway to overcome those obstacles.
• Demonstrated planning and organizing skills.
• Desire to work in a fast-paced, entrepreneurial setting.
• Bachelor's degree or higher.

About Veson Nautical

We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.

Veson Nautical is a successful, rapidly growing global software company. Our clients are the world's leading commercial maritime owners, operators, and commodity trading companies. Veson's solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in Singapore, London, Tokyo, and Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.