Customer Support Engineer

7日前

Toyama 3010 K-T LTD Japan Full time

Description

:

The Customer Support Engineer hired to this position will support the ADE/SFS tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.

  • Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
  • Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
  • Coordinates actions with customers to minimize down time.
  • Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
  • Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
  • Provides assistance to other Field Service and Installation Engineers in resolving problems.
  • Engages, communicates and works with the Product Support Organization on escalated technical matters.

    • Requirements:

  • Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
  • Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
  • Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
  • Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
  • Outstanding interpersonal communication, analytical and problem-solving skills.
  • Experience working under pressure to meet deadlines.
  • Drive to be hands-on and passionate about learning new things.
  • Strong software management skills with Unix background is a plus.
  • Native Level or proficient in Japanese (JLPT N1) and English language is required.
  • Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.
  • Travel is required % for the role)

    • Minimum Qualifications

    Technical college degree in engineering / electronics / physics / material science or 3 years Semiconductor / Automobile / Medical equipment experience

    Will to travel 50% ~ 80%

    Language skill in English ability to read and understand procedure / technical documents, able to understand training carried out in English.

    If foreigner, Need Native level Japanese required.

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