Love owning relationships and turning complex programmes into success stories? Ready to work with global customers and shape the future of corporate travel?
At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way
About The Opportunity
In this highly visible role as Account Manager, you'll be the trusted partner for some of our most complex and exciting customers.
Working cross-functionally with commercial, operations, product, and leadership teams, you'll balance strategic thinking with hands-on execution. You'll guide customers through change, uncover opportunities, and ensure their travel programmes deliver value for everyone involved.
This role offers an attractive compensation with uncapped earning potential, recognition opportunities for top performers (e.g. Flight Centre Travel Group's Global Gathering), and career advancement for those who thrive in a fast and dynamic environment.
What You Will Do
Own the end-to-end customer relationship and programme objectives between FCM and our customers
Manage the full contract lifecycle, building strategic business plans and delivering against agreed timelines
Lead Quarterly Business Insight Reviews (QBIRs), highlighting progress, milestones, industry trends, and user sentiment
Partner with commercial teams to understand customer profitability, identify upsell opportunities, and drive growth
Act as a trusted advisor and industry expert for Travel and Procurement Managers
Interpret data and insights to make clear, actionable recommendations that improve programme performance
Guide and support complex, multinational travel programmes across multiple regions and markets
Drive policy compliance, programme consolidation, savings mechanisms, traveller satisfaction, and duty of care
Support implementations and enable strong product adoption across customer programmes
Identify ancillary services and efficiency opportunities that enhance customer outcomes
Manage clear, effective communication across customer organisations and internal FCM teams
Confidently engage and influence stakeholders at all levels
Who We're Looking For
2+ years of proven experience managing complex, multinational customer programmes
A relationship builder who connects authentically with all levels
Strong commercial acumen with the ability to understand and drive customer profitability
Confidence communicating across multiple levels
Strategic mindset with the ability to turn insight into action
Comfort navigating international markets and cultural nuances
A collaborative, proactive approach and a genuine passion for customer success
Travel industry experience? Great (But if not, no worries — we can teach that)
Our FCM Difference
We are fiercely proud of our company culture.
Our employees are difference makers and here, you will find:
We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
Work life Balance:
We believe in "No Leave = No Life" so have your own travel adventures with paid annual leave and access travel industry perks
Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
Brightness of Future - Advance your career locally or globally
At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.
Your next big win starts here. Apply now
#FCMAS
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