Membership Manager

1週間前

Tokyo, Tokyo Tokyo American Club

Company Description

Nearing its 100th anniversary in 2028, Tokyo American Club has been a social and business hub in the capital for decades. With over 4,000 Members from more than 50 nations, the Club offers facilities and programs for recreation, socializing, dining, and cultural exploration.

Role Description

This is a full-time on-site role located in Tokyo for a Membership Manager. The Membership Manager will be responsible for overseeing membership activities, managing relationships with current members, and actively recruiting new members through targeted marketing strategies. Daily tasks include handling membership inquiries, conducting tours for prospective members, organizing member events, and developing strategies to enhance member engagement and satisfaction.

Additionally, this role involves managing the office and leading the membership team, ensuring that all membership-related processes run smoothly. The Membership Manager will also be a key point of contact for members, ensuring timely follow-ups on any issues and helping maintain member satisfaction. They will prepare for and attend Membership Committee meetings and assist in the preparation of applications for review.

Qualifications

  • Proactive team player with degree in hospitality, business, or related field; experience in luxury service or membership/events.
  • Experience in marketing and market research.
  • 3-5 year experiences in similar field.
  • Excellent communication and interpersonal skills to engage affluent clientele.
  • Strong problem-solving skills, attention to detail, and ability to multitask under pressure.
  • CRM system proficiency and knowledge of luxury market trends and services.
  • Fluent in English (Japanese a plus); flexible schedule including weekends and holidays.
  • Experience in Event Planning and Coordination
  • Excellent interpersonal skills and the ability to work with diverse cultures
  • Previous experience in a similar role is a plus
  • Bachelor's degree in Business Administration, Hospitality Management, or a related field

Responsibilities

  • Drive new membership to meet monthly budgets and retention, manage corporate relationships, and maintain member engagement.
  • Prepare agendas, presentations, reports, and meeting minutes for Membership Committee meetings.
  • Attend meetings, manage presentation materials, and communicate outcomes to office staff, GM office, and members.
  • Circulate applications, minutes, and contact members regarding application results and related communications.
  • Handle membership processes, monthly reports, and materials for Board and Committee meetings.
  • Lead international office team and oversee staff training, performance evaluation, office operations, and budget coordination.

Other

Applicants
hold valid working eligibility in Japan
at the time of lodging their applications.

Benefits

Tokyo American Club offers competitive compensation packages that feature benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

  • Paid Time Off: Annual leave plus three additional summer holiday days
  • New Year days of January 1st., 2nd and 3rd off
  • Health insurance, Pension, Employment insurance, Industrial accident insurance
  • Retirement Allowance
  • Group Life Insurance
  • Staff Canteen at a subsidized price
  • Commuting allowance (with tax-free upper limit)
  • Annual Health Check
  • Annual Employee Recognition Party
  • 7.5 hour work day

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