About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role
A pivotal role in the APAC Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Provides mentoring, training and escalation support to the Security Analysts. As a Senior SOC Analyst, you will learn how to work with various platforms including SIEM, SOAR, EDR, NDR, CNAPP, UEBA and OT platforms to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

Support Hour: Office Hour Work (may change to shift work)

The Main Responsibilities

• Monitor, triage and response to alerts for client security events detected on the various monitoring system.
• Investigation and resolution of outage or abnormal behavioral scenarios on MSS products.
• Research and implement customer generated change requests for MSS products.
• Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA's;
• Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
• Manage technical workload and engage Incident Response Analysts and management
• Inclusive of serving as the technical escalation by the L1 SOC Analyst
• Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
• Present as technical expert delivering solutions to clients, internal business and third-party vendors.
• Develop enhancements to existing solutions, promote creation of new tools, processes and applications such as alert fine-tuning, create, review and/or update of existing SOPs
• Directly support, train and mentor the Security Analysts.
• Participate in company sponsored job related activities plus training to further develop your management and technical skills.

What We Look For In a Candidate

• 2-5 years of professional work experience in Information Security with SOC environment
• Relevant security certifications (e.g. CompTIA CySA+, CISSP, SANS GIAC);
• Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
• Fluent in both Japanese and English
• Strong understanding of threat landscape and expert analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
• A passion for information security and data security;
• Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
• Knowledge/experience with public Cloud infrastructure providers (e.g. AWS, Azure, GCP) and understanding of cloud concepts like VPC, IAM roles, IaC, Containers and Orchestration, CI/CD, etc;
• Knowledge/experience of networking (TCP/IP, HTTP, DNS, SMTP, etc) and firewalls (e.g. Fortinet, Cisco, Palo Alto, Checkpoint, Juniper);
• Working knowledge of Log Management/SIEM (e.g. CrowdStrike, Fortinet, Splunk, Microsoft Sentinel, Google) and Endpoint Detection and Response (CrowdStrike, SentinelOne, Microsoft) and Cloud Security;
• Exceptional customer service skills with working ITIL experience
• Detail oriented individuals that work well in a team environment and have a hunger to learn;
• Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;

Advantages

• Knowledge/experience of Operational Technology (OT) Security (e.g. Clarity, Armis)
• Programming and scripting skills (e.g. Bash, Python, Perl, Powershell);

Compensation
What to Expect Next
Requisition #: 338714

Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.