Location: Tokyo, Japan

Function: Client Engagement & Strategy Delivery

Reports to: Strategic Engagement Lead

Employment Type: Full-time

Bilingual Required: Japanese-English

Role Overview:

The Operations Manager serves as the in-market operational and strategic lead for

Japan-based consulting and analytics program with a leading global beverage client. This role

serves as the face of to our client and builds strategic client relationships. They

become deeply embedded within the client's organization to understand and translate their

processes, organizational structure, and initiatives back to the rest of the team to

enable the successful transformation of their program.

The ideal candidate combines strategic consulting expertise and operational discipline, acting

as a trusted advisor to senior stakeholders.

Key Responsibilities:

• Client & Stakeholder Leadership

o Serve as the primary in-market interface for client executives, functional leaders,

and operational teams.

o Partnering with the Data Science Lead and their team, work to prepare

executive presentations that translate advanced analytical insights into

practical, business-ready strategies that drive sales, margin, and brand equity.

Translate model results into commercial narratives that resonate with executive

and operational audiences alike.

o Partnering with the Strategic Engagement Lead, lead client meetings and

steering sessions, ensuring alignment on program milestones, dependencies, and

change impacts.

o Build long-term strategic partnerships by establishing trust, responsiveness, and

consistency in delivery.

• Change Management & Capability Building

o Manage and guide the Change Management Consultant, ensuring alignment with

overall adoption and transformation objectives.

o Design and oversee execution of training programs, playbooks, and internal

communication strategies that embed analytical decision-making within client

operations.

o Facilitate client workshops in partnership with Strategic Engagement Lead and

Data Science Lead that drive confidence in insights and foster internal

champions of data-driven transformation.

• Cultural & Organizational Bridge

o Act as a strategic cultural translator between global leadership and

Japan-based client stakeholders.

o Adapt global methodologies to Japan's business context, ensuring

recommendations are operationally and culturally feasible.

o Foster collaboration across bilingual and multicultural workstreams, ensuring

precision and respect in all interactions.

Qualifications & Experience:

• Required:

o 6-8+ years of experience in Account Management and/or Operations

o Proven ability to lead complex, multi-stakeholder programs integrating data,

analytics, and operations.

o Fluent in Japanese and English, with exceptional cross-cultural communication

and presentation skills.

o Analytically minded

o Experience in change management, technology adoption, or digital

transformation initiatives.

Competencies:

• Strategic Integrator: Bridges business strategy and analytical execution.

• Communications: Executive-level presentation design and development.

• Data-Driven Translator: Works with Data Science Lead to convert complex analytics into

business-ready insights.

• Cross-Cultural Navigator: Balances global standards with local nuance.

• Change Champion: Drives adoption of new tools, mindsets, and capabilities.

• Trusted Advisor: Builds influence through clarity, credibility, and accountability.