Who we are looking for

Transfer Agency Japan offers client service for Asset Managers and Investors located in Japan, liaising with the Transfer Agency teams in State Street Ireland and IFDS Ireland, to provide Investor & Distributor Services, Dealing Services and Registration services. As an Associate, you will be delivering high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete complex tasks on time and accurately. You will have strong communication skills to liaise directly with clients via email and phone in Japanese.

What you will be responsible for

As a Transfer Agency Administrator, Associate 2, you will

• Complete tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner
• Quality control of transactions processed and client correspondence
• Handle queries of clients orders, distributions, deliverables, cash settlements, and account opening
• Ensure business standards and client deadlines are met on a consistent basis
• Escalate client issues where necessary
• Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Propose and/or implement procedural changes to improve performance of the team or of related business areas

What we value

These skills will help you succeed in this role

• Adhere to procedures in relation to all tasks
• Identify process efficiencies in the course of their daily work and propose to line managers
• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
• Liaise with other teams in different regions in an effective manner, build and maintain internal network of contacts
• Excellent communication skills both in Japanese and English, for written and verbal. JSDA1 license holder preferred
• Good time management skills, and organization skills for oneself and others
• Act as an effective team player, display effective team focus by assisting colleagues in their daily routine
• Positively influencing team morale in order to achieve set standards and goals
• Show willingness to assume additional tasks in order to share workload within team/department
• Maintaining a "can do" attitude

Education & Preferred Qualifications

• Excellent administrative and business support skills, with the ability to multi-task and to work under pressure
• Excellent organizational, planning and co-ordination skills
• Experience in client servicing is preferred
• Strong written & verbal communication skills in both Japanese and English
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Proactive and able to work independently and as part of a team
• Detailed understanding of procedural, technical and product requirements within Transfer Agency business
• Working knowledge of Custody/Banking/Asset Management area
• Typically candidate will have 2 years relevant experience within a similar environment

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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