POSITION SUMMARY
**日本語スキル必須 / Japanese language skill is a must.**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
-
Ōsaka Hilton Full time関西の玄関口である大阪梅田エリアで、世界各国から来日するお客様をお迎えすることができます。レストラン、宴会場、結婚式場など施設が充実したフルサービスホテルで、包括的にホテルオペレーション業務に関わりながら、プロフェッショナルの元で安定したヒルトンのホスピタリティを身に着けていただきます。ヒルトン大阪で育ったチームメンバーは全国のグループホテルでも活躍中です。 · ...
-
Osaka, Osaka Hilton関西の玄関口である大阪梅田エリアで、世界各国から来日するお客様をお迎えすることができます。レストラン、宴会場、結婚式場など施設が充実したフルサービスホテルで、包括的にホテルオペレーション業務に関わりながら、プロフェッショナルの元で安定したヒルトンのホスピタリティを身に着けていただきます。 · ...
-
Kyoto-shi Marriott Full timeProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit or credit. Process all check-outs including resolving any late and disputed charges. · ...
-
Kyoto, Japan Marriott Hotels ResortsProcess all guest check-ins by confirming reservations assigning room and issuing activating room key process all payment types such as room charges cash checks debit credit process all check-outs including resolving any late disputed charges answer record process all guest calls ...
-
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C.Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. · ...
-
Kyoto, Kyoto IHG Hotels & Resorts ¥480,000 - ¥720,000 per yearWe believe travel should be comfortable, welcoming and feel a little like home. As a Front Desk Guest Service Agent you will be the first and last impression of our hotel playing a vital role in creating positive memorable guest experiences. · Accurately process all guest payment ...
-
Kyoto-shi IHG Full timeAt Holiday Inn we believe travel should be comfortable welcoming and feel a little like home As a Front Desk Guest Service Agent you will be the first and last impression of our hotel playing a vital role in creating positive memorable guest experiences You will manage front offi ...
-
Service Desk Agent
1ヶ月前
Osaka, Osaka CognizantManage a team of service desk executives to ensure prompt responses to inquiries, incidents, and service requests across phone, email, and ticketing systems. Assess, diagnose and resolve or escalate technical issues (hardware software network). Develop maintain and enforce SOPs t ...
-
Welcome Desk Agent
1ヶ月前
Osaka, Osaka W HotelsProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Answer, record, and process all guest calls, messages, requests, questions, · or concerns.Follow all company safety and security policies and procedures; · Maintain confid ...
-
Ōsaka Hilton Full time¥2,400,000 - ¥2,800,000 per yearA Front Desk Supervisor supervises the activities managed at the hotel front desk. · ...
-
Osaka, Osaka HiltonA Front Desk Supervisor supervises the activities managed at the hotel front desk including check-in/check-out Guest requests concierge services and promotion of in-house activities. · ...
-
〒- 大阪府 大阪市 北区 大深町, HiltonThe Front Desk Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests' satisfaction. · ...
-
Osaka, Osaka HiltonThe Front Desk Team Leader is concerned with the strategic management of the Front Office department following Hilton brand standardsAs the Front Desk Team Leader, you will be responsible for performing various tasks including maintaining high customer service focus and having a ...
-
Bell Attendant
1週間前
Kyoto, Japan HMI Hotel GroupServe as a vital member of our hospitality team in the role of Bell Attendant. You will assist guests with their luggage, provide information about hotel amenities, · and ensure a warm welcome upon arrival. · You will ensure smooth guest arrivals and departures while offering exc ...
-
Doorman
1週間前
Kyoto, Japan HMI Hotel Group· As a Doorman, you will assist with opening doors, greeting guests with courtesy, and providing directions or assistance with transportation. Ensuring smooth vehicle traffic flow at the hotel entrance, you will coordinate with valet services and assist guests in hailing taxis o ...
-
Kyoto, Japan Marriott Hotels Resorts+ Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeper to ensure quality standards. · + Run sold room reports, verify room status and update status of departing guest rooms. · + ...
-
クオリティ マネージャー
2ヶ月前
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C.The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality functi ...
-
クオリティ マネージャー
6日前
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C.The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards target customer needs ensure employee satisfaction and focus on continuous improvement at the property level. · ...
-
Kyoto Marriott Full timeAssists Front Desk Manager with daily front office operations including supervising staff guest services/front desk areas ensures efficient check in/out process maximizes department financial performance. · Supports management of Front Desk Team utilizing interpersonal communicat ...
-
Kyoto, Japan Marriott Hotels ResortsAn entry-level management position that focuses on supporting the day-to-day activities in Housekeeping and other areas. · ...
-
ハウスキーピング スーパーバイザー
2ヶ月前
Kyoto, Kyoto The Ritz-Carlton Hotel Company, L.L.C.The Housekeeping Supervisor is responsible for ensuring that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. · Ambitious culture that encourages innovation and creativity · ...