Key Business Service (KBS) Resilience

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile
The Firm Resilience Function owns the identification and resilience for the Firm's key business services and coordinates operational resilience efforts across the Firm. Firm Resilience works with Legal and Compliance to interpret regulatory guidance on operational resilience and is responsible for advising Business Units on standards and implementation. The function also works with Regulatory Relations and the Business Units to review and respond to regulatory requests and prepare for regulatory exams touching on operational resilience.

As a member of our team, you will be in a unique position to interact with people and teams globally across different businesses and functions, working on topics that have a direct impact on the operational stability of the Firm.

Primary Responsibilities
Operational Resilience Program Execution

• Assist in developing and maintaining the operational resilience framework, including policies, procedures, and program plans
• Carry out business-as-usual activities according to the operational resilience program framework, such as critical service designation, mapping, impact tolerance setting, testing, and program updates
• Conduct ongoing quality assurance of critical service mapping and provide support for data remediation efforts
• Contribute to change-the-bank resilience initiatives, including implementing strategic changes to resilience tools
• Organize and analyze large datasets to facilitate operational resilience analysis
• Advise Business Units on the operational resilience program framework
• Deliver training on operational resilience tools as needed
• Take meeting minutes, noting key discussion topics, decisions, and action items, and monitor progress on action items

Operational Resilience Governance

• Support audits, regulatory reviews, and documentation related to Key Business Services and Critical Business Services
• Prepare resilience metrics and presentation materials for governance forums
• Create materials for regular and ad-hoc meetings with Firm Resilience and other stakeholders, such as Working Group and Committee meetings

Others

• Provide support for managed projects at local, regional, and global levels as required
• Assist with ad-hoc resilience activities when necessary

Required Qualifications

• At least 4 years in Business Continuity, Operational Resilience, Risk Management or related discipline
• Business level English and Japanese fluency (read, write, verbal) is required
• Understanding of existing and emerging regulatory requirements on the financial sector regarding Business Continuity and Operational Resilience
• Understanding of industry best practices pertaining to Business Continuity Planning, Operational Resilience and Testing
• Ability to manage and analyze a large set of data. Power BI, macro or other advance data analytic skill is an advantage
• Excellent communication skills (written, verbal and presentation) with the ability to articulate program enhancements to key stakeholders
• Strong relationship building and influencing skills
• Ability to manage and interact with staff at all levels in the Firm
• Proven ability to manage projects and deliver results across stakeholder groups
• Ability to work in a fast-paced, evolving environment
• Self-motivated, proactive, team player, and calm under pressure
• Willingness to learn, develop, and take over new roles and responsibilities when required
• Analytic thinking and procedural working approach
• Willingness to occasionally work out of business hours when required
• Computer skills: Microsoft applications (Outlook, Excel, PowerPoint, and Word)

Nice to Have

• Certified Business Continuity Professional (CBCP) certification or similar
• Risk Management, Regulatory or Technical background with experience in Disaster Response/Recovery background is a plus
• Understanding of trade lifecycle is a plus
• Fluency in any Asia language is an advantage
• Experience with Asia resilience regulations
• Experience in financial industry is an advantage

What You Can Expect From Morgan Stanley
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.