This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
We are looking for a Global Business Operations (GBO) Manager, based in Tokyo, Japan.

Your Team
Our team is committed to manange daily insurance operations and provide an effective and efficient service to insurance agent/brokers/clients, underwriting, claims, credit control/accounting teams.

The Impact You Will Have
You will report to the Regional Head of GBO, and CFO in Japan.

Some Of Your Specific Responsibilities Could Include

• Oversee the daily operations of the GBO team in Japan, focusing on enhancing both team and individual productivity.
• Develop, monitor, and execute business plans that align with AGCS GBO objectives, while effectively communicating goals to customers and direct reports.
• Act as a representative in meetings and projects, ensuring open communication with stakeholders and promptly addressing customer needs.
• Analyze productivity statistics, provide constructive feedback, address underperformance, and coach Associates to achieve process targets.
• Manage work allocation, resolve process issues, respond to customer inquiries, and cultivate a culture of innovation.
• Prepare and present management information and performance reports to stakeholders, ensuring alignment with the GBO vision and objectives.
• Collaborate closely with the offshoring team in India.
• Oversee local facility management and general affairs tasks, such as mailing services, coffee machine vendor management, and office rental contract management.

What You'll Bring To The Role

• Comprehensive knowledge and understanding of general insurance operations, encompassing processes, regulations, and industry practices.
• Demonstrated expertise in operations management, including overseeing daily activities, optimizing processes, and ensuring efficient service delivery.
• Proven experience in stakeholder management, characterized by effective communication, relationship building, and collaboration with diverse internal and external parties.
• Strong analytical skills.
• Results-oriented mindset.
• Business proficiency in Japanese.
• Business proficiency in English.
• Proficiency in AI skills: The ability to leverage AI tools to support daily tasks, enhance efficiency, and contribute to data-driven decision-making is highly valuable.

78978 | Operations | Professional | Allianz Commercial | Full-Time | Permanent

What's in it for you?
Let's Care About Everything That Makes You, You
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let's care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let's care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let's care for life's twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let's care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?
Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture.

People With Disabilities
We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email

Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly