Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Veeva HCP360 vision is to improve efficiency in Pharma commercial business and to enhance personalized engagements based on the preferred channels and topic interests by HCP level.
As a Team Lead for one of our Data Operations teams, you will lead a remote team of 20+ freelancers who do rule-based research and data correction.
You plan and control these business processes and support their execution by removing barriers for your team members. Your primary focus is to improve process efficiency and reduce defects.
As a first-line manager and servant leader, you deliver operational metrics associated with your process and results while keeping your team engaged.
To thrive in your role, you are highly motivated to lead and have a "can do" attitude. You are results-oriented, analytical, organized, and socially skilled. You communicate effectively with managers, analysts, and researchers.
The ideal candidate for this role has a strong interest in people management, a process-oriented mindset, and an excellent work ethic.
Lead a team with a headcount of 20+ freelancers
Implement impactful quality and efficiency projects
Build a dynamic, proactive, and high-performing team
Own your team's KPIs and its performance
Collaborate with the engineering teams on process automation
Escalate all risks and incidents early and unambiguously
Execute change with speed
Requirements
Extensive people leadership experience (3+ years)
Proven knowledge of business process design, management, and optimization
Comfortable working remotely in an international environment
Confident spreadsheet user (pivot tables, nested formulas)
Excellent communication skills in Japanese
Sufficient English read/write skill for internal communication
Nice to Have
Experience in life sciences industry (education or professional experience)
Experience in master data operation
Experience in using Upwork
Good verbal communication skill in English
Perks & Benefits
Veeva Giving. Financial contributions for the societal causes you're passionate about
Health & wellness programs
Flexible PTO and company paid holidays
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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