About The Job
- Manage day to day Order to Cash Operation from order intake, delivery instruction and invoice via SAP
- Manage performance of external suppliers for Order Taking Operation and Night-Time Call Center
- Manage system BCP processes in case of troubles to secure reliability and maintain high Customer Service Level
Main Responsibilities
- Manage the performance of order management BPO and the night call center based on the agreed KPIs.
- Act as the BCP leader in the event of system disruptions (e.g., SAP downtime, EDI issues), and drive master data maintenance, process improvement, manual updates, and training.
- Coordinate irregular delivery arrangements and gather relevant information during natural disaster events.
- Collaborate with the Sales team to improve customer-specific order‑to‑shipment processes.
- Support the order management center with billing‑related tasks, such as issuing credit notes.
- Record procurement transactions with external suppliers, including SAP PO creation and goods/invoice posting.
- Work closely with internal IT teams (both domestic and overseas) to resolve IT-related incidents.
- Participate in supply chain projects, leading and coordinating order management and invoicing activities with internal and external stakeholders for new DC launches and order network optimization initiatives.
- Manage and update RPA operations.
- Maintain and update master data (e.g., shipping limitation master, product information, SAP BCP‑related master data).
About you
Education background
- University Graduate
Technical Skills And Experiences Required
- Experience with the SAP SD module (from order entry to billing) with a solid understanding of its end‑to‑end processes.
- General knowledge and experience in supply chain management, including demand and supply planning, warehousing, and transportation.
- Ability to communicate effectively with 3PL suppliers in daily operations.
- Strong data analysis skills, capable of making logical and data‑driven decisions, proposals, and presentations.
- MS office Excel (PivotTable, VLOOKUP; VBA a plus), Word, and PowerPoint.
- Demonstrated experience in proactively driving process improvements.
- General knowledge of billing operations (e.g., revenue recognition criteria, payment terms, credit note handling).
Competencies to be successful on the job
- Ability to proactively identify issues and drive improvements, rather than working only within routine tasks.
- Willingness to learn new digital technologies (e.g., AI, RPA, Sharepoint, Power Platform).
- Flexibility, openness to new ideas, and strong collaboration skills with stakeholders.
- Strong understanding of IT systems and ability to grasp system concepts quickly.
- Ability to think from a company‑wide, end‑to‑end perspective rather than a departmental viewpoint.
- Leadership to drive projects and initiatives to completion based on defined objectives.
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