Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities
Our Senior Support Engineers play a crucial role in providing advanced support and product expertise to our enterprise customers, whether they are transitioning from On-premise/Data Center Atlassian products to Atlassian Cloud or require technical support with our cloud products.
These engineers improve the customer experience by troubleshooting and offering online and offline assistance by identifying, diagnosing, reproducing, and resolving technical issues in a timely manner.
Offering support in Japanese for our customers based in Japan.Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams
Escalate issues in a timely manner according to Standard Operating Procedures
Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates
Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers
Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers
Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects
Understand customer use cases and advocate for their needs to influence feature requests and bug fixes
Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team
Ramp up quickly on new technologies and how to use them in a customer-facing environment
Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values
Occasional weekend shift rotation required
Influence customer and/or local partner team to follow best practices and work directly with them to help migrate their Atlassian products from On-prem to Cloud
Engage support teams across multiple regions and/or functions within Atlassian like Customer Success, Sales, Engineering for best outcomes towards the customer's migration project
Participate in release readiness activities
For this role, we are looking for a senior engineer with strong verbal and written skills in Japanese and English to support our customers in Japan.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process.
To learn more about our culture and hiring process, visit .
Show more Show less
-
Onomichi Atlassian ￥4,000,000 - ￥8,000,000 per yearSenior Support Engineers play a crucial role in providing advanced support and product expertise to our enterprise customers. · Own, troubleshoot, and solve customer technical issues · Provide technical support through different channels · Be the point person in handling escalati ...
-
Onomichi KLA ￥2,800,000 - ￥4,200,000 per yearThe Customer Support Engineer will be responsible for customer service activities associated with troubleshooting, diagnosing and repairing of semiconductor inspection equipment at customer sites.KLA is a global leader in diversified electronics for the semiconductor manufacturin ...
-
Onomichi Arrow Electronics ￥3,000,000 - ￥6,000,000 per year+ Applications Support Engineer · We are looking for a dedicated and passionate Applications Engineer to join our dynamic team. · This role will be based in our Warehouse in Yokohama. · The candidate will have great exposure working with stakeholders in the Americas, EMEA, and As ...
-
Onomichi HERE Technologies ￥720,000 - ￥1,440,000 per yearThe Senior Technical Support Engineer is responsible for ensuring customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal HERE departments. · ...
-
Onomichi Creative Synergies Group ￥4,000,000 - ￥12,000,000 per yearTo support the scaling of the HubPilot Project, we seek technical assistance to enable deployment with minimal engineering effort. · Document system architecture diagrams, deployment pipelines, operational flows, and dependency relationships. · Analyze and prioritize bottlenecks, ...
-
Onomichi Lam Research ￥5,000,000 - ￥10,000,000 per yearThe group you'll be a part of · The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver ser ...
-
Onomichi KLA ￥5,000,000 - ￥10,000,000 per yearThe Customer Support Engineer role at KLA involves providing on-site maintenance and support for semiconductor inspection/measurement equipment, as well as parts replacement and troubleshooting. The position requires a high level of proficiency in Japanese and English, with the a ...
-
Onomichi Boyd ￥4,000,000 - ￥8,000,000 per yearWe are seeking a result-oriented Senior Sales Engineer to lead sales initiatives, focusing on interconnection products. The role involves leveraging technical expertise to surpass sales targets, develop tailored solutions, and nurture customer and cross-functional relationships. ...
-
Onomichi 株式会社トップエンジニアリング ￥10,000,000 per yearEmbedded & Control Systems Engineer | Vehicle Dynamics Simulation | Automotive R&D in Japan · Design, build and operate simulation environments (MILS/SILS/HILS) for full vehicle control · Develop evaluation methods using Driving Simulator · Build virtual development environments ...
-
Onomichi Septentrio part of HexagonWe are looking for highly qualified and motivated professionals like you to join our team as a Senior Field Application Engineer in Japan. As a key member of our sales team, you will provide critical support to Regional Sales Managers (RSMs) in the ASIA region. · Provide technica ...
-
Onomichi AgodaAt Agoda we bridge the world through travel. · We are looking for highly skilled engineers with experience in fintech to join our team.We value a wide range of experience and backgrounds and encourage all qualified candidates to apply. · ...
-
Onomichi Caterpillar Inc. ￥600,000 - ￥1,200,000 per yearSenior Product Support Operations Representative at Caterpillar Inc. · ...
-
Onomichi Creative Synergies Group ￥5,000,000 - ￥10,000,000 per yearDesign of extra-high voltage (66kV) and above substations, power generation equipment, and private lines. Application procedures to government agencies for extra-high voltage substations and power generation equipment: application for grid connection by power companies, creation ...
-
Onomichi Wayve ￥5,000,000 - ￥10,000,000 per yearWe're looking for a versatile and self-directed Machine Learning Engineer to join our newly formed Japan-based Autonomy team — a small, high-agency group focused on developing and adapting AV technology for the unique challenges of the Japanese driving environment. · Design, impl ...
-
Onomichi Aptiv ￥2,000,000 - ￥2,500,000 per yearDesign and develop algorithms for automotive applications, including advanced driver assistance systems (ADAS) and autonomous driving features. · Utilize mathematical modeling, statistical analysis, and machine learning techniques to create robust and efficient algorithms that me ...
-
Onomichi Speechify ￥2,000,000 - ￥2,800,000 per yearThe mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, · so they can read faster, read m ...
-
Onomichi Aptiv ￥5,000,000 - ￥10,000,000 per yearLead the management of product system requirements throughout the development lifecycle, ensuring completeness, correctness, and traceability. · Establish and maintain effective processes and tools for capturing, analyzing, documenting, and managing requirements. · Collaborate wi ...
-
Onomichi Agoda ฿1,500,000 - ฿3,000,000 per yearSenior MLOps Engineer at Agoda. Lead the design, development, and implementation of on-premises MLOps solutions that support the delivery of machine learning models. Collaborate with data scientists and software engineers to build scalable and efficient data pipelines and model t ...
-
Principal FAE
2週間前
Onomichi Arm ￥5,500,000 - ￥15,000,000 per yearThe Senior Field Application Engineer will play a pivotal role in supporting Arm’s business development. · ...
-
Lead Engineer
4週間前
Onomichi GE Vernova ￥7,200,000 - ￥9,600,000 per yearThis position will provide engineering support to our TGTS service center in Yokohama Japan.This role is reporting to the AMRT Asia Engineering Leader and dotted line to the Lifecycle Engineer Leader. · This role is responsible for working collaboratively with:AMRT Lean Leader · ...
-
TEA Field Service
2週間前
Onomichi Thermo Fisher Scientific ￥1,960,000 - ￥2,800,000 per yearAs a Field Service Engineer II you will install maintain troubleshoot and repair advanced analytical instruments including ICP MS ICP OES and AA systems · ...
