Mills Auto Group
North Wilkesboro, NC
Full Time
or
Job Summary
The Toyota Service Advisor at Classic Toyota in North Wilkesboro, North Carolina is a Full Time, individual contributor role in the Auto industry. This position is responsible for providing exceptional customer service to Toyota vehicle owners by managing their service needs and ensuring their satisfaction. The Service Advisor will act as a liaison between the customer and the service technicians, ensuring all repairs and maintenance are communicated effectively and completed in a timely manner.
Compensation & Benefits
This is a full-time, salaried position with competitive compensation and benefits package, including medical, dental, and vision insurance, 401k, paid time off, and employee discounts.
Responsibilities
- Greet customers and provide a friendly and welcoming atmosphere
- Listen to customers' concerns and accurately document them
- Utilize dealership and manufacturer service guidelines to determine necessary repairs and maintenance
- Communicate maintenance or repair recommendations and costs to customers
- Schedule and coordinate service appointments with customers
- Maintain accurate records of services, repairs, and customer interactions
- Manage service technicians' schedules and ensure timely completion of repairs
- Follow up with customers to ensure satisfaction and address any concerns
- Handle customer complaints and escalate as necessary
- Inform customers of additional services or promotions offered by the dealership
- Stay up-to-date on Toyota products, services, and promotions
- Maintain a clean and organized service reception area
Requirements
- High school diploma or equivalent, some college or vocational training preferred
- 1+ years of customer service experience, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Able to work in a fast-paced, team-oriented environment
- Knowledge of Toyota vehicles and their service requirements is a plus
- Must be able to stand, walk, and bend for extended periods of time
- Must have a valid driver's license
- Ability to pass a background check and drug screening
EEOC Statement
Mills Auto Group is an equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws. We are committed to a diverse and inclusive workplace and welcome individuals of all backgrounds to apply.
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Our insurance requires that every driver be at least 21 years of age and have a minimum of three full years driving experience with an official Driver's License (not a Driver's Permit). Do you meet this requirement 100% for both age and driving experience?
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Date: 10/17/2025
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