Field Operations Manager

3週間前

Tokyo Honeywell
The Field Operations Manager (FOM) will be responsible for managing and developing the Field
Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver
operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions
& Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is
accountable for driving growth across all LSS service delivery modes through effective workforce
planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality,
Health, Safety, and Environmental requirements following strict adherence to the Honeywell
Accelerator AMS GDM.


KEY RESPONSIBILITIES
Customer Engagement


  • Develop strong trust relationships with key customer contacts.
  • Work with Contract Managers to plan and schedule labour resources to meet the needs of
customers aligned to their contract entitlements.


  • As needed, directly contact customers to schedule FSS contract or SPOT activities to ensure
customer availability.


  • Understand the Customer base, identify FSS skills gaps and drive competencies to support
future needs.


  • Provide exceptional support to customers and resolve any issues or concerns.
Operational


  • Drive and monitor Honeywell HSE culture and ensure compliance with safety and
environmental regulations, track and monitor SOS metrices.


  • Ensure that all HSE requirements for customer sites are thoroughly documented, regularly
updated, and communicated to stakeholders prior to any FSS site visit.


  • Ensure operational excellence and adherence to quality standards as per Honeywell
Accelerator AMS GDM.


  • Ensure that FSS service visit reports are attached to all Work Orders to comply with
Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past
Dues.

Process Solutions


  • Work with cross-functional teams to achieve business objectives.
  • Monitor and analyze performance metrics to identify areas for operational improvement.
  • Drive continuous improvement initiatives to enhance operational efficiency.
  • Ensure Installed Base Audits are planned and completed on schedule.
  • Develop a strong network across the territory and HPS business teams to guarantee customer
delivery satisfaction.

Work Force Planning


  • Optimize resource allocation and drive productivity.
  • Ensure FSS time entry, billability and overtime meet business targets.
  • Ensure effective work execution, planning, and competency of the teams in their territory.
  • Manage the relationship with GES and COEs for outsourcing packaged work.
  • Work with labour resource pools such as GES, Contractors and other LOBs to support field
activities ensuring compliance to local laws, HSE compliance and correct documentation as
required.


  • Ensure correct visas for foreign workers in partnership with FSM and GMS.
  • Ensure that compliance measures are established prior to travel, addressing all GMS aspects,
including Immigration, Tax, and Social Security.


  • Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including
driving the quarterly SIOP MOS for your area of responsibility.


  • Ensure Work Execution planning is completed to understand the resource and skill
requirements.

Training and Development


  • Ensure all FSS in their territory are fully trained and understand business drivers and tools
required to fulfill their role.


  • Identify FSS skills gaps and drive competencies to support future needs.
  • Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills,
new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable
across their territory.


  • Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
  • Manage and support the rollout of processes, training, tools, and initiatives, including
productivity and its tracking.


YOU MUST HAVE
Min. 15 years of experience in Field Service & Support/Project Engineering or related roles.
Experience in Process Automation Industry.
Experience to work in highly matrix, fast-paced and changing environment.
Proven ability to collaborate with teams across the businesses / functions to deliver results.
Command on Japanese and English languages and effective communication skills.


WE VALUE
Engineering degree in Instrumentation & Control, Electronics or equivalent.
Last 5 years working in Customer Service Management / Project Management.

Professional Skill & Knowledge Areas - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.


ABOUT HONEYWELL
Honeywell International Inc

(Nasdaq:

HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization.

We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets.

Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.


Learn more about Honeywell:
click here

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety.

This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers.

We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
Honeywell is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.


Learn more about inclusion and diversity:
click here
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