Who is Wayfarer?
Wayfarer is an innovative hotel operations and travel startup in Japan. Founded in late 2019, we manage over 400 rooms across our three brands: Wayfarer, Kabin, and ORI.
Our vision as a company is to brighten life for the next generation of everyday travelers. This means we build products that expand beyond just a place to stay; we connect travelers to the local community so they can discover more authentic experiences and explore IRL.
We also leverage in-house technology that enables digital touchpoints for superior operating efficiencies and a seamless traveler experience, all without forgetting the human touch and interactions that make travel real.
We're not like most companies. We're upstarts. We take the "blueprint" and do it better. We think critically and act quickly. Communication is direct and we move at the pace of change.
Our team is diverse with nearly 40 nationalities, and we primarily communicate in English. Our culture is people-first and our organizational structure helps get things done, while still encouraging new ideas and innovation. We are always looking for bright additions to our team, so join us as we reimagine hospitality for the next generation traveler.
会社概要
Wayfarerは、日本発のホテルオペレーション&トラベルテックのスタートアップです。2019年の創業以来、Wayfarer・Kabin・ORI の3ブランドで 400室以上 を運営しています。
私たちがめざすのは、"次世代の旅人の毎日を、もっと明るく、もっと豊かにすること。"単なる宿泊場所ではなく、旅を通して地域や人とつながれる "リアルな体験" をつくり出すことに全力です。
ビジョン
旅をもっと「IRL(In Real Life)」に。
テクノロジーを活かしながらも、人とのつながりや温度感を大切に。Wayfarerは自社開発のシステムを活用し、チェックインから滞在、運営管理まで幅広くデジタル化。効率的なオペレーションと、スムーズな宿泊体験を実現しています。
一方で、「旅の本質は人」。スタッフのホスピタリティやリアルな交流が生まれる仕組みづくりにも力を入れています。
企業文化・カルチャー
Wayfarerは、従来の企業像にとらわれない組織です。既存の枠を見直し、より良い形へと再構築する姿勢を大切にしています。批判的思考とスピード感を持って行動し、オープンでフラットな環境の中で迅速に意思決定を進めることが特徴です。
多国籍でダイバーシティに富んだチーム、約 40カ国 からメンバーが集まっています。社内の共通言語は英語で、国籍・文化・背景を越えて協働しています。人を大切にする "People First" の文化ー効率だけでなく、働く人の幸福度や働きやすさも重視しています。柔軟な組織で、新しい挑戦を歓迎する環境です。
Join Us:次世代の旅を、一緒につくろう。
Wayfarerは、未来の旅を再定義する仲間を歓迎しています。「旅が好き」「新しい仕組みをつくるのが好き」「多国籍な環境で働きたい」そんな方は、ぜひチームにジョインしてください。
Ideal candidates for Operations Associates can think on their feet; are disciplined & organized; have grit & perseverance; enjoy trying new approaches & changing things; are open to feedback, direct in communication, and tech-savvy.
About the Position
- Deliver and meet higher expectations of guest needs
- Welcome guests upon their arrival and assign rooms
- Answer questions and address complaints in a timely and professional manner
- Assist the operations team to refine and document processes, implement operational improvements, product collaborations, tech systems and automations
- Provide information about our hotel, available rooms, rates and amenities
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Other duties as assigned by management
Basic Requirements
- Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
- Proficiency in written and spoken Japanese (N3 or above)
- Proficiency in written and spoken English
- Experience with front desk or in a hospitality setting (preferred)
Benefits
- 15 days paid leave after 3 months probation, paid sick leave with approval
- Standard Japanese company social insurance (pension, health & employment insurance)
- Monthly commuting expenses
- Office snacks, company culture events & gatherings
- Free stays at our hotels subject to availability
- Discretionary long-term incentive plan (equity) for high-performers
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