Our client, a leading multinational Fast Moving Consumer Goods company, known for its high-quality products and commitment to innovation, is currently looking for a:
ASSISTANT FOOD SAFETY & QUALITY MANAGER - JAPAN
This role reports directly to the Korea/Japan Cluster Quality Manager and is responsible for the Group quality requirements in whole product value chain - from Plant to Consumer - and for implementing and monitoring quality improvement plans, quality activities related to commercial logistics, trade/point of sale, and customer service.
Main Responsibilities
- Support consumer service quality related activities, including call center activities (self-assessment, Q&A update, PO) and be the first respondent and handler of consumer inquiry and complaint
- Handle the Company Care management – system management inquiry and complaint from call center/ sales team / webform / contact us sections
- Manage not-critical complaint / sales inquiry. Check the returned sample and provide the feedback to consumer if requested
- Handle critical complaint. Manage checks of the returned sample and conduct investigation with Commercial Quality Management (CQM) team
- Support contact with distributors and consumer for quality issues, and handle the process correctly and timely
- Conduct the product inspection in case quality issue / new product, incoming check, report it to team & CQM
- Verify product descriptions to CQM (ingredients, fair trade communication etc.) before sharing with sales team for answering clients/consumers
- Support promotion items certification process (check labelling, specification to meet Japan rules) and conduct the incoming quality check on behalf of CQM
- Collaborate in withdrawal / recall and crisis management processes, in accordance with relevant Group documentation and guidelines
- Support commercial quality activities by attending respective meetings and preparing the relevant reporting for further sharing (and escalation) to cluster and region level
- Manage commercial supply chain related activities, cooperate with supply chain self-assessment (Level 1) in warehouses and transport management regarding implementation of objectives, framework requirements, technical specifications and evaluation criteria defined by Company Quality Department
- Manage planning and perform quality control (Level 2), including relevant follow-up. plan and execute quality control in distributor warehouses
- Support supply chain in new warehouses scouting and selection by ensuring that minimum quality standards are guaranteed
- Periodically monitor the supply chain lead-time performance
- Manage data logger monitoring and conduct the inspection if needed
- Plan and perform local traceability test by organizing the complete committee and running relevant analysis
- Support document preparation for custom clearance, especially for new products
- Conduct labelling process checks at warehouse. Prepare SOP for warehouse operators if required
- Support the update of the product specification sheet when required by sales team
- Be aware of the relevant industry updates, participate in government food seminars, support contact with trade associations for consumer and industry / legal matters
- Take the role the company required projects relating to product quality, supply chain quality, consumer service system and others
- Delivering administrative assistance to facilitate functional, team, and office activities
Requirements
- University degree in food science, food chemistry, analytical chemistry
- Minimum of 5 years of professional experience with a deep knowledge in the food sector
- Relevant experience in Multinational Companies
- Knowledge of the production technique and quality standards for food industry in Japan
- Understanding of supply chain and warehousing assessment experience
- Good knowledge of MS Office tools. SAP is considered a plus
- Good cross-functional collaboration, internal and external partnership and stakeholder management skills
- Proactive, hands-on approach with a passion for excellence and continuous improvement
- Native Japanese language skills and fluency in English is preferred
Location:
Tokyo, Japan
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