Description

You're invited to be part of a team that makes a difference for Active-Duty Military and their families in Camp Zama, Japan. Leidos offers the perfect opportunity to grow professionally, learn new skills, and work towards a rewarding mission.

As a company, we take pride in supporting our people with great benefits: competitive paid time off (PTO) packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on-the-job training support, paid parental leave, paid disability leave, and an internal/external referral bonus program.

In this role as a TRICARE BSR, you'll provide essential services to TRICARE eligible beneficiaries, including customer support, beneficiary education, and enrollment support, to help DHA operate an integrated healthcare delivery system overseas.

Your Key Responsibilities:

• Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.
• Perform individual and/or batch Primary Care Manager (PCM) changes, following Military Treatment Facility (MTF) guidelines.
• Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person.
• Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty and active-duty family member portability/disenrollment process.
• Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and others.
• Provide basic claims support such as providing information on the status of claims.
• Collect and record Other Health Information (OHI) information into applicable systems.
• Determine the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary's question.
• Collect and report information on daily activities performed.
• Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand.
• Complete on a timely basis and comply with all required HIPAA, Leidos, and other training and refresher courses.
• Maintain confidentiality and proper handling of Protected Health Information (PHI).
• Provide remote support to Leidos BSRs at other sites.
• Adhere to a business casual dress code.
• Provide shadow support to new BSRs as needed.

Requirements:

• High school diploma or GED.
• Must be a US Citizen.
• Be eligible for and maintain ADP IT III clearance/Non-Sensitive Position, Tier 1.
• Three years' cumulative experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
• Experience in a medical or clinical environment.
• Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims.
• Experience in a customer service environment.

Preferred Qualifications:

• SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee, or US Contractor supporting the DoD.
• Be fluent in English.
• Proficient in written and oral communications.
• Possess effective presentation skills.
• Computer literate with Internet research experience.
• Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook.
• Ability to respond tactfully with people on the phone and in person.
• Ability to work independently and under limited supervision.
• Excellent organizational skills and time management skills.
• Detail oriented.
• Ability to multitask.
• Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

Important Note: Candidates who do not hold a SOFA/Command sponsorship must be able to provide required documentation to obtain SOFA through Leidos for employment in Japan.