Application Support Engineer

2日前

Tokyo Manulife Full time

Job Description

Candidate employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business application.
Application Support jobs seek candidates with both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure. Capable to communicate in both Japanese and English will be preferred.

Responsibilities

  • Providing Technical Support in analyzing and resolving Incidents.
  • Possessing specialist knowledge of domain, operating systems, applications and software.
  • Providing technical support to teams within the organization and application users.
  • Providing temporary workaround and recovery of Incidents to maintain service uptime.
  • Assisting with systems integrations and data movements.
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date and maintain SLAs.
  • Standardization/enhancements for all technical operations and batch jobs operations.
  • Maintaining and updating technical documents and procedures.
  • Release management and deployment of business applications.
  • Identify application performance barriers, analyze and mitigate.
  • Assisting in post implementation support and monitoring.
  • Analyze root cause and work with application managers for permanent fix.
  • Develop tools and automate process to enhance operations to minimize incidents and improver incidents recovery turnaround time.

    • How will you create impact?

    An individual to foresee improvement opportunity with applications to work proactively to avoid incidents and improve recovery turnaround time to maintain SLAs with internal and external business partners and customers. Hunger to learn new/old technologies and implement with no time as needed. Logical thinking and analysis ability/skill is important.

    What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

    • What we are looking for

  • Java/Hibernate/Spring/SpringBoot/Sturt/Log4j/C/Cobol/NodeJS/Angular/etc..
  • SQL development/IDM DB2/MSSQL/Oracle/Cosmos DB/NoSQL/XML/JSON/etc.
  • Azure Services (IAAS/PAAS)
  • Unix Shell/PowerShell/VBScripts/Perl/Python/etc.
  • Middleware - IBM WAS/Web Portal/Apache/Reverse Proxy/APIMs/Tivoli Directory services/etc
  • Linux/AIX/Windows/etc..
  • CICD pipelines/ JIRA/confluence/bitbucket/Github/Jenkins/etc.
  • Knowledge of Security Standards/ SAST/DAST/Pentest /Firewall /WAF /etc.

    • What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

    • Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

    • About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

    Manulife is an Equal Opportunity Employer

    At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

    It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

    • Application Support Engineer

      2日前

      Tokyo Oracle Regular Employee

      Fusion Cloud カスタマ・サポート・サービス組織は · Fusion SaaS クラウド・サービスの製品アプリケーションを実装/運用する顧客、 · パートナー、コンサルタント、セールス エンジニアに対し · Fusion Cloud (SCM) の技術支援を提供します。 · サポート組織のメンバーとして 顧客ニーズの代弁者としての役割を果たしながら · 販売後サポートとソリューションを提供することに重点を置きます。 · 電話および電子的ツールを利用し非技術的な顧客による問い合わせ · 当社エレクトロニック・サポート・サービスにおける使用方法、ト ...

    • Application Engineer

      1日前

      Tokyo Oxford Instruments

      募集要項 · 所属: · オックスフォード・インストゥルメンツ株式会社 WITec事業部 · 職種: · アプリケーションエンジニア · 職務内容: · ラマンイメージング顕微鏡、SEMラマン複合装置、AFMラマン複合装置について、操作説明、デモンストレーション、プレゼンテーションを通して拡販をサポートする。 · 業務詳細: · ラマン顕微鏡と関連機器のエンドユーザーまたはOEM(取引先メーカー)に対する取扱い説明、デモンストレーション。 · 上記製品に関連したアプリケーション技術のプレゼンテーション。 · 上記製品のプロモーションサポート。 · 営業 ...

    • Field Application Engineer

      1週間前

      Tokyo Siemens Electronic Design Automation Japan K.K. Permanent

      Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of techno ...

    • Health Care】Application Engineer

      2日前

      Tokyo JPES DXC Technology Japan, Ltd. フルタイム

      Job Description: · AzureもしくはAWS上のWebアプリケーションの開発(もしくはWebアプリケーションパッケージの導入)経験(設計、開発管理、テスト) · 上記開発経験を通じた設計書、仕様書の作成経験 · Database、及びSQLの知識 · 顧客、社内外の関連組織/メンバーとの円滑なコミュニケーションが図れること · (自発的な行動姿勢、コミュニケーション相手の意思の理解、および相手に伝わる説明) · 日本語スキルはネイティブ、または日本語能力試験N1保有 · 上記要件に関わる累計業務経験年数が10年以上 · 文書管理アプリ ...

    • Field Application Engineer_Calibre

      2日前

      Tokyo Siemens Electronic Design Automation Japan K.K. Permanent

      Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of techno ...

    • Technical Support Engineer

      1週間前

      Tokyo TEKsystems Contract

      Job Summary · サポートエンジニア(Java) · 仕事内容: · 事業について · お客様に幸せな旅行体験を提供し、宿泊施設やレンタカー事業者などパートナーの魅力を最大限に生かせるプラットフォームを提供します。また、マーケットリーダーとして強力なエコシステムを活用し、トラベル市場へ新たな価値を創造します。 · 部署・サービスについて · 技術担当部門であるTravel Development部では、1兆円規模の流通を支える大規模なプラットフォームの開発・運用・保守を行っています。その中でテクニカルサポートは、エンドユーザー、パート ...

    • Sr Application Engineer

      2日前

      Shibuya Johnson Controls フルタイム

      What you will do · ビルディングオートメーションシステムのアプリケーション開発 · 中央監視データベース作成 · グラフィック作成 · バインディング作業およびバインディングチェック作業 · DDCコントローラのソフト作成 · 担当物件のソフトウェア工程管理 · 技術資料作成 · How you will do it · 設計図をもとに制御ソフトのアプリケーションを作成 · What we look for · Required · 計装関連知識(フロー図、平面図など図面情報読み取り · 空調・電気・衛生設備の知識 · PCスキ ...

    • Database Support Engineer

      1週間前

      Tokyo Oracle Regular Employee

      エクサデータ、リカバリアプライアンス エクサデータクラウドサービスおよびデータベースクラウドサービスについてのサポートサービスを顧客に提供するチームのエンジニアを募集します。 · お客様からの問い合わせに対応する技術者チームのエンジニアとしてマネージャ/チームメンバと協力し高品質かつ迅速に問題解決できるよう業務遂行いただきます。 · 該当製品群のサポートチームは、日本、中国、インド、メキシコ、米国にてお客様向けにサポートサービスを提供しており、その中の日本のチームの所属していただきます。国内外の関連するチームと連携しながら日本のお客様からのサービスリクエ ...

    • Senior Technical Support Engineer

      2日前

      Minato City Broadcom Inc. フルタイム

      Please Note · : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) · 2. If you already have a Candidate Account, please Sign-In before you apply. · Job Description: · この新しい機会を楽しめる理由は何ですか? ...

    • Application Engineer_Calibre RET/OPC Solutions

      1週間前

      Tokyo Siemens Electronic Design Automation Japan K.K. Permanent

      Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of techno ...

    • Technical Support Engineer – 365

      2日前

      Shinagawa Microsoft フルタイム

      Overview · Microsoft 365 サポート チームは、Microsoft 365 全体のサービスを対応するサポート チームです。企業様や教育機関様、パートナー様など幅広いお客様からのお問い合わせを担当しております。 · 当チームは、お客様のお問い合わせを対応するエンジニア (Tier1/2) と共に、日本のお客様に耳を傾け、一緒に問題解決を行い、製品の品質向上にもつなげていく、サポート エスカレーション チーム (Tier3) です。 · 担当は、主に製品や技術分野で役割分担されており、今回のポジションについては、以下の製品、サービスを ...

    • Application Support Engineer

      2日前

      Tokyo TEKsystems Permanent

      Job Summary · We are looking for an Application Support Engineer with experience in automation, IT infrastructure knowledge and intermediate Japanese. Our client is one of the biggest international companies located in Yokohama. · Applicant must be located in Japan. · Job Desc ...

    • Application Support Engineer

      7日前

      Tokyo TEKsystems Contract

      Job Summary · Our client who is a multinational bank is looking for Post Trade Application Support Engineers to join their dynamic global team. Japanese is notrequired for this job. · Top Required Skills · 5-10 years of working experience in Post Trade application support in ...

    • Application Support Engineer

      2日前

      Tokyo Company 180 - Manulife Life Insurance Company (Japan) Full time

      Description · The opportunity · Candidate employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business application. · Application Support jobs seek candidates with both business skills and technical IT ...

    • Application Support Engineer

      2日前

      Tokyo Company 180 - Manulife Life Insurance Company (Japan) Full time

      Description · Candidate employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business application. · Application Support jobs seek candidates with both business skills and technical IT knowledge and deman ...

    • Application Support Engineer

      1週間前

      Tokyo Manulife Full time

      Job Description · The opportunity · Candidate employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business application. · Application Support jobs seek candidates with both business skills and technical ...

    • Application Support Engineer

      2日前

      Tokyo Manulife Full time

      Job Description · Candidate employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business application. · Application Support jobs seek candidates with both business skills and technical IT knowledge and d ...

    • Technical Support Engineer – 365

      1日前

      Shinagawa Microsoft フルタイム

      Overview · Microsoft 365 サポート チームは、Microsoft 365 全体のサービスを対応するサポート チームです。企業様や教育機関様、パートナー様など幅広いお客様からのお問い合わせを担当しております。当チームでは、お客様のお問い合わせを対応するエンジニア(Tier1)と共に、日本のお客様に耳を傾け、サーバー エンジニアなどと協業しながら一緒に問題解決を行い、製品の品質向上にもつなげていく、サポート エスカレーション チーム(Tier3)です。担当は、主に製品や技術分野で役割分担されており、今回のポジションについては、以下の ...

    • Technical Support Engineer – Security

      1週間前

      Shinagawa Microsoft フルタイム

      Overview · 私達はマイクロソフトと有償サポート契約を締結されたお客様を中心に、高い技術力を軸にハイレベルなサービスを提供することを主な業務としております。 · 単純に技術支援にとどまらず、お客様のビジネスの成功を通じてより密接なマイクロソフトとのパートナーシップの構築に貢献することが私達のミッションです。 · 【マイクロソフトにおけるサポートエンジニアとは?】 · マイクロソフトのサポートでは、法人のお客様への有償サポート対応をしています。自分のテクニカルスキルを武器にお客様の問題を解決し、弊社を代表してお客様とのコミュニケーション(メー ...

    • Application Support

      2日前

      Tokyo TEKsystems Contract

      Job Summary · Our client, one of the leading global insurance companies is hiring for an experienced Application Support Engineer to maintain, upgrade application servers for security measures. · Main responsibilities: · -Conduct security checks, including patching and vulnerab ...

    • Application Engineer

      2日前

      Tokyo Renesas Electronics Full time

      · Job Description · Overview · We are seeking a talented and motivated Application Engineer to join our team. In this role, you will be part of the AI & Cloud Engineering (ACE) Division and AI Workbench team. Our AI Workbench is a cloud-based environment to accelerate Automotiv ...