Role Responsibilities
Assistant Relationship Manager (ARM) will be directly supporting Client Coverage Relationship Manager (RM). ARM responsibilities include:
Business
Provide direct sales support to the Client Coverage Relationship Managers/Senior Banker/Banker on all origination activities for the assigned ARM client portfolio:
Processes
Risks are appropriately identified and managed.
The team is suitably trained with respect to an understanding of the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute and, where possible, influencing policy formulation.
Key regulatory risks and concerns are raised into the governance framework throughout the Global Banking team.
All sales disciplines are adhered in accordance with CIB standards , Account Planning, Call Reports, Deal Pipeline Management, static data management as applicable for the role.
Effectively maintain static data in SCI (and all downstream TP systems) to ensure data integrity
Co-work with COBAM team to ensure smooth on-boarding of client after thorough completion of documentation and other processes.
Work on CDD together with the Client Due Diligence Execution Team (CET) to ensure proper and timely completion of CDD requirements.
Risk Management
Monitor clients' performance and keep track of the account MIS.
Maintain and exercise control over allotted RM portfolio to ensure that services to the clients are of the highest standard while constantly monitoring customer quality in order to minimise the risk of loss to the Bank.
Manage client for their day-to-day requirements
Work with CA (Credit Analysis) to review Failed Trade status, EAR, ASTAR, CCRT, etc. to ensure discipline and credit quality in portfolio
Review the excess/past due situation with CA to ensure these are regularised and also facilitate approvals wherever required
Attend various internal or external sales/non-sales meetings like EAR, etc.
Duly comply with both SCB internal policies/procedures and local regulatory requirements. Failure to comply with internal policies/procedures and/or local regulatory requirements may lead to disciplinary action which could result in dismissal.
Ensure compliance to Group Operational Risk Policy, Anti-Money Laundering Prevention policy, CDD policy, and other relevant policies. Cooperate with the Money Laundering Prevention Officers (Unit, Business, and Country) to ensure compliance to internal and external controls and procedures for money laundering prevention. Where appropriate, assist in the investigation of financial crime risks and the reporting of suspicious activities.
Act as the Responsible Person (RP) for Operational Risk work in the unit by conducting the following tasks:
Execute CST/KCI/KCSA (and KRI if any) in a timely manner (no overdue results caused by RP) and ensure that the quality of CST/KCI/KCSA (and KRI if any) can stand up to scrutiny and review by the second and third lines of defence, which are the relevant Risk Owner, OR, and Group Internal Audit Japan, respectively.
Continuously be vigilant to identify material operational risks, and flag those to Line Manager, BORM (Front Office), Governance & Control Officer (Operations), SORO (Business/Operations), CCRO (Functions) as appropriate.
Governance
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
Key stakeholders
Other Responsibilities *
Internal:
Head, Client Coverage, CCIB, Japan
Senior Banker/Banker
Product Sales Managers for designated portfolio
Client Manager, Credit Analyst for designated portfolio
Product partners for designated portfolio
Key functional partners , COBAM, CET, Credit, CRC, LDU, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Brand and Marketing, Corporate Affairs, COO, Business Operational Risk Managers
CM Team Lead
Segment Leadership team
External:
Legal firms, Audit
Market Data Services providers
Qualifications
Training, licenses, memberships and certifications
Licenses and Certifications/accreditations, , JSDA Sales Rep
Professional Memberships, , required for roles for continuous development/ improvement/awareness of current practices etc
Bank training, , mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific,
Languages: , those required for roles
Our Ideal Candidate
Addressing Customer Needs
Credit Analysis and Verification
Customer Service Management
Customer Support Function
Knowledge of Customers
Problem Management Process
Sales Support and Administration
Sales Systems
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