Senior Change Manager will support large-scale business transformation initiatives. This role sits within a central Transformation function and works closely with senior leadership to ensure change is successfully implemented, embedded, and sustained across the organization.
This is a hands-on change role for someone who enjoys working cross-functionally, translating strategy into execution, and enabling real behavioral and process change.
Key Responsibilities
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Change Strategy & Planning: Lead the design and execution of change management strategies aligned with transformation and business objectives.
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Risk & Adoption Management: Identify resistance, risks, and acceleration opportunities, and implement mitigation plans to drive adoption.
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Stakeholder Engagement & Communication: Partner with senior leaders and cross-functional stakeholders to deliver clear, compelling change communications.
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Change Impact & Implementation: Conduct change impact assessments and support the embedding of new processes, systems, and ways of working.
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Training & Capability Building: Define training needs and deliver practical learning interventions to enable leaders and teams as change champions.
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Data, Metrics & Reporting: Define KPIs and use basic analytics to track adoption, effectiveness, and progress of change initiatives.
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Community & Network Enablement: Build and manage super-user communities and field networks to sustain change.
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Continuous Improvement: Capture feedback, document lessons learned, and continuously refine change approaches.
Requirements
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5–7 years of change management experience in:
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a business environment and/or consulting firm
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complex, cross-functional initiatives with multiple stakeholders
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Proven experience implementing, training, and embedding process changes
planning → execution → monitoring
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Strong understanding of change methodologies (e.g. ADKAR, Prosci)
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Basic data literacy: KPI design, simple analysis, dashboard requirements
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Knowledge of process improvement (Lean / Agile) and digital initiatives
e.g. CRM, RPA, AI, automation tools
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Experience in community management (super-user networks, field communities, champions)
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Excellent communication, storytelling, and stakeholder management skills
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Comfortable working in fast-paced, ambiguous, matrixed environments
Education
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Bachelor's degree required (Business, Economics, Finance, or related)
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MBA or relevant Master's preferred
Benefits
High visibility within a transformation agenda
Strong exposure to senior leadership
Opportunity to drive real, measurable change
Broad scope across people, process, and digital transformation
Remote/hybrid available
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