UMGC Asia
Overseas Contingent III, (50% FTE, Part-Time), Grade 003
The Program and National Test Center Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program and National Test Center Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program and National Test Center Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community at large. There will at times be site specific duties that differ from location to location. Occasional evening/weekend hours; travel may be required.
Specific Responsibilities Include:
• Provide students with superior customer service as an advocate and advisor throughout the academic cycle in a fast-paced environment, using various communication channels, to include in-person visits, telephone, and videoconferencing.
• Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).
• Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.
• Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.
• Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
• Provide daily customer service and communicate with prospective and current students in a fast-paced, in person environment and also, through phone, email, CRM, and video communications
• Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.
• Organize and participate in local outreach activities to include, Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
• Provide assistance with processing students' military documentation (Tuition Assistance forms, orders, etc.)
• Distribute marketing, advertising, and mass media materials at assigned locations when permissible
• Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention
• Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required
• Participate in UMGC staff meetings, professional development activities and training sessions as required
• Track and compile monthly statistics and provide reports as needed
• Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
• Other job-related duties as assigned
Required Education and Experience:
• Bachelor's Degree from a regionally accredited institution or foreign degree equivalent
• Background in customer service
• Able to work in a fast-paced and complex environment with accurate attention to detail
• Possess basic office management and clerical skills
• Effective written and verbal communication skills
• Good interpersonal skills
• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
Preferred Education and Experience:
• Applicants with a valid driver's license and ability to obtain military driver's permit in the host nation.
Who May Apply:
Applicants with individual logistic support (ILS) preferred. Applicants must qualify for ILS. Criteria under which applicants qualify for ILS are: must serve the Forces exclusively; are not stateless persons; and are not ordinarily a resident in the host nation.
All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: The
-
Fussa University of Maryland Global Campus Part timeProgram and National Test Center Coordinator (PNTCC or PN) · UMGC Asia · Overseas Contingent III, (50% FTE, Part-Time), Grade 003 · The Program and National Test Center Coordinator serves as the on-site University of Maryland Global Campus representative responsible for provid ...
-
Atsugi INDUS Technology Regular jobs.contract_type_full_timeThe Team and the Role · At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees sta ...
-
Superintendent II
4時間前
Tokyo GilbaneOverview · GILBANE has an opportunity for aSuperintendent to support our project at Yokota Air Force Base, Japan. · If you are looking for an opportunity to work with experienced project superintendents on a wide variety of complex sites, then this is the job for you Gilbane is s ...
-
Tokyo Amazon Data Services Japan G.K. Full timeAbout the Job · This Pre-Construction Manager role will be based in Tokyo, overseeing all pre-construction projects within North Asia. Amazon's Data Centers are renowned for innovation in security, safety, space utilization, efficiency, and cost-effectiveness. · We are the global ...
-
Tokyo Amazon Data Services Japan G.K. Full timeThe Data Center Senior Construction Manager (CM) is responsible for managing the most technical, cost-efficient, and fast-paced construction project schedules achievable. Amazon Construction Managers are constantly challenged to drive continuous improvement and deliver the highes ...
-
Tokyo Equinix Full timeWho are we? · Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...
-
Localization Tester
1週間前
Yokohama LionbridgeLocalization Tester · Has your character ever fallen into textures? Do you find it irritating when every car is driven the same regardless of the rear/front drive used, or the surface on which you are driving? Do you want to improve and influence games with us? Test them before r ...
-
Setagaya HARMAN International Full timeHARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
Tokyo Rakuten Full timeDescription · Rakuten Group has 70+ services. Linking these diverse services through a common membership and loyalty program, Rakuten has created one of the world's most unique and robust ecosystems. · The Infrastructure Services Department (INSD) mission is to provide high quali ...
-
Fujisawa Western Digital Full timeCompany Overview · Western Digital powers global innovation and pushes the boundaries of technology to make what you thought was once impossible, possible. · We are a company of problem solvers. People achieve extraordinary things given the right technology. Our technology helped ...
-
Tokyo Amazon Data Services Japan G.K. Full timeDirector Data Center Capacity Delivery, APAC · Singapore/Sydney/Tokyo · A high-level platform for companies of all sizes has been provided by Amazon Web Services (AWS) since early 2006. Using AWS, companies can requisition compute power, storage, and other services – gaining acce ...
-
Chiyoda MUFG Full timeCloud Infrastructure Engineer · ">">Mitsubishi UFJ Financial Group (MUFG) is seeking a highly skilled Cloud Infrastructure Engineer to join our team. · ">The successful candidate will have the unique opportunity to utilize technical knowledge and analytical skills to design and o ...
-
Tokyo TrellixSenior Cloud Software Development EngineerSr SDETDeal Desk AnalystCountry Sales Leader / FSI Sales LeaderSenior Software Development EngineerSenior Security ResearcherSoftware Development Engineer in Test (SDET)Apprentice- HRSolutions EngineerSoftware Development Engineer in Test ...
-
Koto City HARMAN International Full timeHARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of ...
-
Software Engineer
2週間前
Tokyo Wizcorp Inc Full timeThis position requires you to reside in Japan during your employment with Wizcorp. · Wizcorp is looking for Software Engineers for a selection of diverse fields. Depending on your background, skills, and experience we'll find the most suitable role within our teams for you. We va ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
Yokohama-shi 株式会社ベアーズ仕事内容 · 高齢者支援中心の家事サポート、シニア(60歳以上)のお客様宅で、家事代行を行います。掃除・洗濯・料理などの日常のお手伝いから外出の付き添い等サポート内容は様々ですが、身体介護などの介護業務はありません ※ファミリー向けや料理・清掃メインの案件も有(選択可) · 肩書き · 家事代行サービススタッフ 募集情報 · 最終学歴 無課程または中退・高校卒業程度 勤務地 ベアーズたまプラーザ駅 · 監督責任者の統括下で、勤務開始時に会社から配布される指導用マニュアルに基づいて、各戸で提供する家事サポート内容を充実させます。また、お客さまが希望した ...
-
Tokyo Keywords Studios Full timeThis position requires you to reside in Japan during your employment with Wizcorp. · Wizcorp is looking for Game Engine Programmers to work on exciting projects for next-generation consoles. Depending on your background, skills, and experience we'll find the most suitable role wi ...
-
Shinjuku TapestryWe believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. · At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity ...