Location Overview
Join our team in Aman Tokyo. From the heights of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound atmosphere of serenity. Inspired by Japanese design tradition, with ikebana displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style rooms and Aman Spa are all among the city's largest.

Role
Cluster Assistant Revenue Manager will actively support Cluster Director of Revenue Management and Cluster Revenue Manager to maximize the rooms revenue, market share and the rooms profits for multiple properties (Aman Tokyo, Amanemu, Janu Tokyo and expected to have more in the future) through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels and to deliver Aman's mission relating to profit, people, customer and quality.

Responsibilities

• Ensures all Best Practices and Standard Operating Procedures are followed to capitalize and maximize revenue potential and market share.
• Utilizes systems such as IDeaS, OPERA, SynXis, TL-Lincoln, CoStar and Amadeus Travel Click, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.
• Follows Best Practice and Standard Operating Procedures to ensure all commercial decisions are supported by appropriate data analysis.
• Feeds ideas and suggestions to strive for constant improvement of operating procedures and new opportunities.
• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes / systems / products to make improvements.
• Builds an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking.
• Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.
• Works with Cluster Director of Revenue Management and Training Manager as required to ensure all team members are provided with excellent training for a team member and Revenue Management duties.
• Ensures to maintain a constant 'finger on the pulse' approach towards local market conditions, opportunities, and threats - both in the short term and the longer term and be able to propose solid initiatives to maximize revenue, ADR and RGI positioning.
• Sales and Pricing Strategy: Develops, monitors and adjusts sales and pricing strategies and conducts sales strategy analysis and refines as appropriate to increase market share for all properties.
• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
• Information Analysis and Monitoring: Provides critical analysis of strategies, room statistics and demand factors.
• Forecasting: Prepares all weekly, monthly, 3-month forecasts and budgets using appropriate systems and tools.
• Revenue Meeting: Prepares and chairs for bi-weekly Revenue Meeting to update market knowledge and align strategies and approaches accordingly.
• Competitive and Demand Analysis: Ensures rate shopping data is consistent, appropriate and effectively analyzed.
• Driving Commercial Performance: Drives incremental Rooms Revenue, RevPar and Fair Market Share performance based on STR analysis.
• Assists hotels with pricing and provides input on business evaluation recommendations.
• Checks distribution channels for hotel positioning, information accuracy and competitor positioning.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.
• Ensures that all administrative work is processed quickly and efficiently.

Requirements

• Minimum of 2 years as a Reservation Manager in the hospitality industry.
• Strong knowledge of IDeaS, OPERA, SynXis, TL-Lincoln, CoStar and Amadeus Travel Click.
• Fluency in English and Japanese, with excellent communication and interpersonal skills.
• High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Aman Global Complimentary Night Programme.
• Discount on Food & Beverage Outlets and Aman Retail Boutique.
• Meals and coffee breaks during shifts.
• Club activities.
• Birthday Benefit (Food & Beverage outlet experience).
• Qualification acquisition support.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.