National Sea Logistics Process + Systems Manager

Tokyo, Tiba, Japan | Frachttransport und Kundenservice | Vollzeit | JP2107742

You will be part of our Process + Systems Team to add your leadership expertise + skills to the delivery of Operational + Process Excellence.

Your Role

Managing the System + Process function + where relevant, the team supporting this including all the related activities of process analysis, continuous improvement, training, support + maintenance of all processes + related applications. Your focus will be on constantly supporting our teams through enhancing operational capability + delivery of data accuracy and quality, implementing new systems, testing + training. You will also be responsible to monitor and intervene to improve each process and related KPI in the sea logistics organization.

Your Responsibilities

• To ensure operational excellence through analysis and improvement of each department processes.
• To support the Customer Care locations (CCL), Sales as well as Operational Care locations (OCC) through quality training, day to day support systems + processes.
• To actively manage interfaces + the exchange of information + knowledge across the organization.
• To drive initiatives for the continuous improvements of processes + controls for lean processes focusing on overall customer and user experience, cost to serve effectiveness and efficiency.
• To monitor KPIs + drive high service quality, review + action planning together with the stakeholders.
• To manage projects + ensure consistent progress of activities + provide regular updates to stakeholders.

Your Skills and Experiences

• Your strong leadership skills + knowledge of our solutions landscape along with your drive to execute company strategies will be the key to your success.
• You have been selected for this role for your knowledge across our operations, products + services; + because you possess the key attributes we are looking for in a Manager, Process + Systems.

Why Work with Us

We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term.