東京都 墨田区 吾妻橋, 株式会社Y's share

仕事内容:

弊社の宿泊施設ゲスト対応のリーダー業務

【業務内内容】

・宿泊者メッセージ対応の管理・取りまとめ

(未返信チェック/テンプレ外対応の判断)

※海外ゲスト対応あり。多言語対応は翻訳アプリを使用しながら対応可能

・オペレーターの育成

・フォロー、Q&A内容の整理

・電話対応および顧客情報の管理

・OTA(Airbnb・ 等)の管理・更新

・清掃・施工部門、緊急駆け付け対応者との連携・調整

・付随する事務作業

アピールポイント:

・社員7名の少数精鋭チーム

・創業1年のスタートアップ企業

・急成長フェーズで、スピード感のある環境

求める人材:

【必須スキル】

基本ソフトの運用(Excel、Word、PowerPoint)

【歓迎するスキル】

・日常英会話

・コールセンター、メッセージ対応センター等でのSV、リーダー経験がある方

勤務時間・曜日:

稼働目安は週4〜5日程度

ゲストからの問い合わせが多い時間帯は9:00~18:00です。

業務習得・連携のため、当初は浅草オフィスでの業務対応を想定していますが、

稼働が安定してきた後はリモートでの対応も可能です。

土日祝を含めて柔軟に対応いただける方を歓迎します。

アクセス:

・最寄り駅:都営浅草線 「本所吾妻橋駅」徒歩5分

銀座線・都営浅草線 「浅草駅」徒歩10分

給与:

・昇給有り、経験者優遇

・研修期間(約1か月)1,200円スタート

その他:

業務内容・稼働状況に応じて、リモートでの業務対応が可能です。

雇用形態: 業務委託

給与・報酬: 1,200円 - 1,300円 時給



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