From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.
to delight our guests, Team Members, and owners alike.
The Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
As the Operator, you will be responsible for performing the following tasks to the highest standards:
Actively seeking verbal feedback from customers and team members at every opportunity.
Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Communication Supervisor.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
Be proactive towards customers, assisting them with any reasonable requests.Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
Familiar with operating the telephone, FCS, OnQ PM and Micros system.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Take on an active role in the Guest Service Centre.Describe, assign and delegate duties and authority for the operation of the department at all times.
Understand the situation in other departments and their implications for your own department.
Plan ahead and ensure adequate resources are available.
Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
Communicate effectively with F&B and Kitchen teams to ensure in-room dining's quality and effectiveness.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Carry out any other reasonable duties and responsibilities as requested by the Communication Supervisor.
Understand the goals of the hotel and the department's role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
Be aware of potential highs and lows in the business.Create an environment where "everyone sells".
Forecasting potential costs.
Following company control procedures, controlling costs without compromising standards.
Understand the quantity and quality of people needed to operate the department.
Regularly review individual and team performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
Understand relevant Health & Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health & Safety.
Ensure that safe and healthy working practices are implemented at all times.Maintain personal presentation to hotel and Hilton standards.
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel's security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?An Operator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
Maintain a high customer service focus by approaching your job with the customers always in mind.
Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
Good organization and coordination skills.
Strong sense of responsibility and self-motivation.
Patient and responsible to solve all problems.
Able to maintain excellent relations with team members.
Able to work under great physical and mental pressure.
Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
Familiar with computer systems preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allWork Locations
Conrad Nagoya
Schedule
Full-time
Brand
Conrad Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Show more Show less
-
Conrad Nagoya
5日前
Sado HiltonWe are seeking an experienced Outlet Manager to join our team at Conrad Nagoya. · Maintain a high customer service focus by approaching your job with the customers always in mind. · Create an environment where everyone in the department is focused on creating that special experie ...
-
Sado Hilton ￥2,000,000 - ￥4,500,000 per yearThe Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, · Actively seeking verbal feedback from customers and team members at every opportunity. · Agree on and implement actions ...
-
Sado Hilton ￥3,000,000 - ￥6,000,000 per yearThe Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests. Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. · Greet all guests with a warm ...
-
Sado Hilton ￥2,000,000 - ￥4,000,000 per yearWe are seeking a Bartender to join our team at Hilton. As a Bartender, you will be responsible for serving guests in a friendly and courteous manner, preparing beverages and maintaining the bar area. ...
-
Sado Hilton ￥2,800,000 per yearThe Director of Sales oversees day to day sales efforts of Senior Sales Managers, Sales Managers, Sales Executives, · with specific responsibilities for directing sales, training, · and implementing action plans set forth in the marketing plan, · under the general guidance and su ...
-
Sado HiltonThe Executive Floor Team Leader provides guidance and leadership, ensuring consistent quality of customer service is provided to all guests in accordance with Hilton brand standards. · ...
-
Restaurant Captain
2ヶ月前
Sado Hilton ￥300,000 - ￥450,000 per yearA Restaurant Captain assists the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements. · As a Restaurant Captain, you will be responsible for the ...
-
Sado Hilton ￥1,800,000 - ￥4,200,000 per yearOur customers expect every aspect of our business to be of a certain standard and rightly so, our company by its very name represents quality so the role of the quality service manager is critical to the business upholding its first class reputation within the industry. · ...
-
Chief Concierge
2週間前
Sado HiltonThe Chief Concierge manages Concierge team members in order to provide special assistance and information about local area attractions to customers and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction in line with Hilton and hotel polici ...
-
Sales Coordinator
4週間前
Sado HiltonThe Sales Coordinator implements all sales activities in his / her area of responsibility under the general guidance and supervision of the Director of Sales and Senior Sales Managers in coordination with the Director of Business Development. · ...
-
Sado HiltonThe Front Desk Team Leader is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures.This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephon ...
-
Sado Hilton ￥2,500,000 - ￥5,000,000 per yearA Restaurant Supervisor assists management in the direction and administration of a restaurant, delivering outstanding guest service and financial profitability. · ...
-
Sado HiltonThe Engineering Supervisor inspects and assists in the regular maintenance of the Engineering department's systems as well as execute maintenance requests from the systems. · ...
-
Sado Hilton ￥3,600,000 - ￥6,300,000 per yearWe are looking for a Health Club Supervisor to join our team at Hilton Conrad Nagoya. · The successful candidate will have at least 2 years of experience in health club supervision. · They must be physically fit and able to communicate in English. · ...
-
Accounting Officer
2ヶ月前
Sado Hilton ￥3,600,000 - ￥7,200,000 per yearWe are seeking an Accounting Officer – Payable to join our team at Hilton. This role involves auditing and processing payments for all hotel purchases, ensuring timely payment and proper documentation. · Account for and audit all purchase orders, receive records and suppliers' in ...
-
Sado Hilton ￥2,000,000 - ￥4,000,000 per yearA Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, · and culinary expectations. · ...
-
Sado Hilton ￥3,000,000 - ￥5,500,000 per yearA Restaurant · Manager serves Hilton brands by managing restaurant operations, · delivering exceptional Guest service while training staff · and working within budgeted guidelines. · liliFlexibility respond different work situations i.,/ul,i}{'valid_job':1}'''.replace(' ', ...
-
Reservation Agent
2週間前
Sado HiltonThe Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. · ...
-
HR Supervisor
1ヶ月前
Sado HiltonThe Human Resources Officer assists the Human Resources department by fulfilling various Human Resources functions including, Recruitment and selection, Training & Development, Remuneration, Administration and Reward & Recognition. · ...
-
Marcom Manager
1ヶ月前
Sado HiltonThe Marcom Manager is responsible for promoting the hotel's image, facilities, and services to the general public. · The position involves gaining positive exposure for the hotel in mass media and building a solid presence in the market by maintaining good relationships with pres ...
-
Pastry/Bakery Commis
2ヶ月前
Sado Hilton ￥2,000,000 - ￥3,000,000 per yearWe are looking for a Pastry/Bakery Commis to join our team at Conrad Nagoya hotel.The ideal candidate will have a junior middle school graduate or above education level and minimum 2 years of experience as a Cook or 1 year as Commis II in a 5-star category hotel. · ...