We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships.
As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, tier-1 partners, and OEMs.
The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.
What You'll Be DoingDefine and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements.
Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance.Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns.
Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.
What We Need To SeeBachelor's or master's degree in computer science, engineering, or a related field, or equivalent practical experience.
8-10+ years of program/project management experience in IT, software, or embedded systems industries.
Strong technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs.
Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments.Ways To Stand Out From The Crowd
Prior experience in large-scale enterprise/server platforms.
Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.
With competitive salaries and a generous benefits package, we are widely considered to be one of the world's most desirable employers We have some of the most forward-thinking and hardworking people in the world working for us and, due to outstanding growth, our best-in-class engineering teams are rapidly growing.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.JR2010278
Show more Show less
-
Tokyo NVIDIA Full timeWe are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. · ...
-
Tokyo NVIDIA· We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. · The ideal candidate will bring strong technical program management expertise, a solid eng ...
-
Tokyo NVIDIAWe are looking for an expert Sr. Customer Technical Program Manager to drive the planning and execution of sophisticated, multidisciplinary infrastructure deployment programs with third party companies. · NVIDIA is a leader in AI technology. ...
-
Greater Tokyo Area GLOBAL CONSULTING INTERNATIONAL (GCI)The Senior Technical PM will provide day-to-day oversight of all IT and cybersecurity contract support personnel performance, and IT and cybersecurity program support services. · ...
-
Tokyo Unity ￥8,000,000 - ￥15,000,000 per yearThe Unity Studio Productions team is looking for a Senior Technical Program Manager based in Japan to plan and coordinate efforts with internal teams responsible for co-developing alongside market-leading Unity customer studios across the APAC region. · ...
-
TOKYO, Japan OracleThe Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI's Dedicated Reg ...
-
Tokyo OracleThe Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI's Dedicated Reg ...
-
Tokyo, Tokyo FAMU National Alumni AssociationThe Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Technical Program Manager (TPM) to spearhead engagement, · technical advisement, · and relationship management with OCI's Dedicated ...
-
Tokyo, Japan Unity TechnologiesThe Unity Studio Productions team is looking for a Senior Technical Program Manager based in Japan to plan and coordinate efforts with internal teams responsible for co-developing alongside market-leading Unity customer studios across the APAC region. · In this role, you will wor ...
-
Tokyo Rakuten Full timeJob summary: The Marketing Cloud Platform Department (MCPD) is seeking a dynamic and experienced Senior Software Engineer to lead our core ecosystem platforms. ...
-
Tokyo RakutenThe Marketing Cloud Platform Department (MCPD) is seeking a dynamic and experienced Senior Software Engineer to lead our core ecosystem platforms. · We empower Rakuten's internal marketing teams by creating engaging, · respectful, · and cost-efficient marketing platforms that pri ...
-
Tokyo Amazon Web Services (AWS)The Developer Transformation Engagement Manager plays an essential role in helping Software Developer communities and teams learn, apply and scale the latest software development practices and methodologies through customer engagements. · ...
-
Technical Consultant
8時間前
Tokyo IDEMIAThe technical consultant ensures to be the main contact point for technical topics between customers and IDEMIA. · • At least 5 years working experience in areas of technical consulting/technical support for Japanese customers · ...
-
Tokyo Tenstorrent $80,000 - $150,000 per yearWe are seeking a skilled and experienced Field Application Engineer with a strong focus on AI/ML hardware/software stack to join our Customer Success team. · Serve as the primary technical contact for our customers, working closely with application developers and serving as a tru ...
-
Tokyo AmazonWe are looking for a seasoned leader for a team of Software Development Engineers in our Tokyo office to own Manga services and features on Amazon Japan website across all platforms. A successful candidate will have an established background in developing customer-facing experien ...
-
Tokyo StaffbaseWe are a fast-growing SaaS unicorn with a global presence across regions such as the Americas, APAC DACH, NEMEA, and UKI. We're now launching in Japan and seeking a Senior Solutions Engineer to be one of the founding members of our Japan team—a startup within a startup. · You'll ...
-
Tokyo Woven by ToyotaWe're looking for a senior individual contributor to lead security program coordination for Woven City. · Define and mature the security program lifecycle across multiple technical workstreams. · Establish robust security governance and operational management across a new platfor ...
-
Tokyo Woven by Toyota Full timeJob summaryWe are looking for a senior individual contributor to lead security program coordination for Woven City. · Proven ability to credibly coordinate between highly technical security teams (SOC, Infrastructure Security, Product Security) and Mobility product teams/business ...
-
Tokyo OracleWe are making huge global investments to deliver the most open, secure, reliable and transformative IaaS platform to help our customers through their generational shift to the cloud. · We are reengineering our vast array of software and hardware assets and retooling our sales and ...
-
London NetskopeWe are looking for a Customer Success Manager to partner with our most strategic customers as they onboard and adopt the Netskope Security Cloud platform. · ...
-
Tokyo DataVisorWe are seeking a Senior Technical Account Manager to manage a portfolio of client relationships and establish themselves as a trusted technical advisor. · Provide product support, escalation, and resolution of technical issues · Architect machine learning and rule-based solutions ...
