Kite】Case Manager

7日前

Tokyo Gilead Sciences K.K. Full time

Description

The Case Manager is responsible for monitoring all activities and successfully facilitating a patient's case from program enrolment through case completion while providing an exceptional customer experience throughout the entire process. This position reports directly to the Case Manager Lead for Cell Therapy and is based in Tokyo.

The ideal candidate possesses at minimum these three competencies:

  • Manages patient cases from initial patient enrolment through to final product delivery and Patient Infusion.
  • Partners with hospital customers to ensure a smooth and painless cell therapy journey
  • Leads on the response to enquiries from healthcare providers, hospital team members, and Kite/Gilead counterparts surrounding the cell therapy journey

    • Key Responsibilities

  • Familiarity with working in heavily regulated, quality-control driven environments (e.g. strictly following SOPs where they exist, extrapolating quality principles against ambiguity in a fast-moving environment)
  • Precision and accuracy in data validation and verification
  • Transparency in working, open to challenge and willing to take feedback
  • Experience working in relevant healthcare/clinical trial environments (e.g. stem cell transplant centers , clinical trial management)
  • Ideally – familiarity with cell therapy, CAR-T therapy, personalized medicine, stem cell transplant
  • Strong empathy, focus on customer experience, and verbal and written communication skills
  • Proven problem solving ability, willingness to work "hands on" and cross-functionally to resolve customer issues or queries
  • Investigates and responds to internal and external customer complaints while concurrently instituting necessary improvements to avoid recurrence.
  • Time- and self-management skills to ensure timely support to customers (and treatments to patients)
  • Ability to look beyond day-to-day activities to identify and communicate opportunities for enhanced efficiency and/or customer experience
  • Strong in all our values: integrity, inclusion, teamwork, accountability and excellence.

    • Basic Qualifications

  • Excellent communication and interpersonal skills with the ability to establish effective relationships with a range of internal cross-functional teams, healthcare provider team(s) and customers
  • Effective problem solving, case management and customer service skills
  • Strong ability to coordinate with both customer and non-customer facing cross-functional partners to rapidly address customer issues
  • Precision and accuracy in data validation and verification
  • Bachelor's degree

    • Preferred Qualifications

  • Master's degree / PhD
  • Previous experience working in a pharmaceutical patient program, preferably in oncology with precision and accuracy in data validation and verification
  • Experience in precise verbal and written communication related to therapies, devices, medicines, patient care or safety
  • Experience of using complex IT systems or IT portals in the fields of supply chain management, customer service, procurement
  • Ideally – familiarity with cell therapy, CAR-T therapy, personalized medicine, stem cell transplant

    • Company Overview

    Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumours. Kite is based in Santa Monica, CA.

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