This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Job Purpose
To set up the People & Development (P&D) function in Tokyo in readiness for Spring 2026 opening, aligned with Soho House culture and global standards, ensuring compliance with Japan's employment laws and building an inclusive, high-performing work environment.
To lead on all recruitment activity, pre and post-opening, and ensure alongside rest of the team, all P&D administration is compliant.
Main Duties
General
- To be the first point of contact for all employees and deal with day to day queries and requests
- To process any promotions and transfers (internally and externally)
- To support with recruitment using ATS (Greenhouse). This will include posting job vacancies, screening CV's, inviting candidates for interviews and following up on the outcome
- To support Department Heads with any disciplinaries
- To plan monthly social and well-being activities for the team all year round including an annual summer party)
- To maintain accurate HR metrics (e.g. headcount, turnover, absenteeism) and provide monthly reporting to the General Manager and People Manager.
- To ensure all HR policies, handbooks and procedures are localized and kept up to date in line with Japanese labour law and Soho House global policies
Pre-opening
- To set up benefits and ensure we are competitive.
- To lead on the recruitment for the opening, working with agencies, partners and Hotel Schools
- To co-ordinate a recruitment plan and prepare for mass hiring.
- To work with P&D Director UK, Europe & Asia on Club School and the onboarding process for the opening.
- To support with preparing the employee back of house areas.
- To support with the set-up of HR systems (HRIS, payroll, time attendance) ensuring local compliance and accuracy.
- To coordinate with legal advisors on employment contracts, work rules, and other statutory documents.
- To develop onboarding and pre-opening training materials in collaboration with the global P&D team
Operational
Administration
- To support with processing employee administration in line with company policy and local guidelines.
- To conduct exit interviews and collate themes to present to the People Manager and General Manager.
- To ensure accurate employee data management and confidentiality in line with local privacy laws.
Recruitment
- To post advertise job opportunities for Department Heads who are responsible for reviewing and responding to applications, organising interviews and practical assessments and checking 'right to work'.
- To assist with organising, promoting employer branding activities (e.g. host a recruitment event, visiting Hotel Schools & Colleges) across the region.
- To interview all roles up to Department Head.
Employee Relations
- To work closely with Department Heads providing support where necessary e.g. investigations.
- To support with grievances and implement disciplinary procedures.
- To support with monthly roundtables ensuring minutes are displayed and following up with Department Heads on actions.
- To act as a trusted advisor to managers on employee relations and conflict resolution.
- To proactively identify potential employee relations issues and recommend preventive actions.
- To foster an open and inclusive communication culture.
Benefits, Recognition & Rewards
- To co-ordinate with Department Heads to recognise a monthly or quarterly House Hero (or equivalent) and Manager of the Quarter.
- To support with the planning of the annual employee party.
Learning & Development
- To support with the delivery of Company Induction
- To work with People Manager and regional Learning & Development Manager and deliver the pre-manager, manager and HOD modules.
- To support the regional Learning & Development Manager by promoting Soho Learn and Cook House & House Tonic Calendars and encouraging managers to attend and sign up their teams.
- To support House Trainers in delivering the monthly Soho Learn focus. House Trainers are responsible for facilitating and co-ordinating training across the site as and when required.
- To support talent and succession planning initiatives.
- To identify training needs based on performance reviews and operational requirements.
Other
- To assist the People Manager as and when requested with delivering any projects as directed by the People & Development Director.
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